Technical Asst. Team Manager

TX-HHSC-DSHS-DFPS•Austin, TX

1d•Hybrid

About The Position

The Office of Rural Hospital Finance (RHF) is a team whose role it is to provide financial and technical assistance to rural hospitals. Under the direction of the Director of the Office Rural Hospital Finance, the Technical Assistance Team Manager will be responsible for supervising staff that manage projects and perform coordination for the Rural Hospital Officers Academy, the interagency advisory committee responsible for the development of the academy’s curriculum, a unit that performs data analysis and data visualization, and provide specialized technical assistance to rural hospitals and rural hospital systems. This position is responsible for planning, organizing, implementing, evaluating, and measuring efficacy and timeliness of technical assistance provided to rural hospitals. This role will contribute to the team as a strategic thought partner to develop and implement specific programs and initiatives aligned with the needs of rural hospital stakeholders and organizational resources. The Technical Assistance Team Manager performs highly advanced (senior-level) work including assisting the director to develop and drive a strong, highly capable team focused on assisting rural hospitals as their needs evolve. The position supervises the work of others and will work under minimal supervision with extensive latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Work includes communicating information related to Medicaid reimbursement and other rural hospital finance topics to internal and external stakeholders. The Technical Assistance Team Manager will develop policies and processes to ensure technical assistance advisors consistently provide excellent customer services to verify information, answer inquiries, address issues and/or resolve problems or concerns, as well as provide consultation and technical assistance to stakeholders and contractors to ensure accurate understanding of HHSC programs and certain payment program operations. Work includes organizing meetings and initiatives; managing staff that perform data analysis and project management; communicating with various internal and external stakeholders to ensure continued coordination regarding the rural hospitals’ inquiries and/or technical assistance needs. This position will interface with multiple departments within HHSC as well as rural hospitals administrators, officials at institutions of higher education, and local governments officials from across the state.

Requirements

Graduation from an accredited four-year college or university with a degree in Business Administration, Finance, Public Administration, Public Policy/Affairs, Health Care Administration, or related subject. (Copies of transcripts may be required)
Two years of full-time work experience working on projects for rural hospital payments and reimbursement, such as Disproportionate Share Hospital program or Texas Medicaid supplemental and directed payment programs.
Minimum of two years of full-time work experience managing or supervising 4 or more employees is required.
Knowledge of state and federal laws and regulations pertaining to programs administered by HHS and state legislative policymaking and budgetary processes.
Knowledge of laws and regulations pertaining to Medicaid supplemental and directed payment programs.
Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to prioritize projects and deadlines.
Ability to write clearly and concisely with proper grammar, spelling, and punctuation.
Ability to concentrate, conduct research, and read complex documents.
Ability to exercise good judgment in evaluating situations and making decisions.
Ability to train, manage and develop staff.
Ability to plan, direct, and assign responsibilities and supervise the work of others.
Skill in use of computers and software programs, including Microsoft Office Suite and database systems.
Skill in planning, organizing, developing, reviewing, editing, approving, implementing, and evaluating work products to ensure quality, efficiency, consistency, and accountability.

Nice To Haves

Graduate degree from an accredited college or university in Public Administration, Public Policy/Affairs, Healthcare Administration, Business Administration, Hospital Finance, Economics, Health Care Management, or related subject.
Two years of work experience with cost report analysis, revenue cycle and AR management, Medicaid and Medicare reimbursement, and analyzing data to improve hospital operational performance.

Responsibilities

Supervises the provision of technical assistance to rural hospitals.
Establishes program goals and objectives; program guidelines, procedures, and policies.
Coordinates guidance provided to staff regarding technical assistance services and the Rural Hospital Officers Academy and its advisory committee, as well as elevating relevant issues and concerns for resolution and/or guidance to the RHF director.
Manages day-to-day activities of staff including managing highly specialized staff who provide technical assistance and who can troubleshoot solutions for rural hospital inquiries related to HHSC programs.
Leads a data unit that will develop data visualization deliverables and perform analysis that contribute to internal and legislative reports, presentations, and other projects to support the work of the Office.
Ensures staff have training and expertise to provide accurate and timely information to stakeholders.
Work and activities related to the Rural Hospital Officers Academy, Rural Hospital Advisory Committee, Rural Hospital technical assistance, and the Data Unit team, involves establishing program goals and objectives; program guidelines, procedures, and policies, conducting project assessment, planning, development, and implementation activities; coordinating the planning and initiation of projects at various stages of completion; identifying improvement and mitigate project risks; securing leadership direction and approval; monitoring the progress and schedules of projects; and communicating with stakeholders, management, and other relevant parties.
Develops and reviews policies and procedures and program guidelines for activities, responsibilities of the Technical Assistance team.
Creates and reviews schedules, priorities, and standards for achieving Technical Assistance team goals.
Monitors and evaluates technical assistance, Rural Hospital Officers Academy, Rural Hospital Advisory Committee, and Data Unit activities.
With guidance from the Director of the Office of Rural Hospital Finance, develops standards for achieving program goals and evaluating technical assistance program activities.
Provides support, guidance, resolution, and resources to facilitate staff’s work.
Assists the Director of the Office of Rural Hospital Finance in the development of an annual communication plan to support effective implementation of the Office’s responsibilities and effective stakeholder communication.
Oversees the Office’s web content and its submission to Web Services.
Develops tools and methods for identifying/addressing training and technical assistance needs for staff and stakeholders, determining/assisting necessary contract actions, and developing data collection/tracking systems.
Meets rural hospital officials and stakeholders, as needed.
Participates in site visits, regional meetings, virtual/in-person meetings, and webinars geared towards increasing knowledge about the rural hospital operations/challenges and forges meaningful stakeholder partnerships.
Reviews strategies and goals, as well as provides edits to the content for legislative reports and presentations.
Plans and oversees project workgroups and monitors project progress and completion in accordance with timelines and leadership direction.
Prepares executive memorandum and high-quality written project reports, updates, summaries, briefing documents.
Reviews and approves documents and reports developed by RHF staff to ensure professional quality and appearance, appropriate content, consistency, and accuracy of content prior to its submission for RHF’s director’s review.
May perform legislative bill analysis and assist with legislative fiscal note drafting and review, and legislative presentations.