Technical Associate

Cambridge Computer Services, Inc•Waltham, MA

9d•Hybrid

About The Position

The Cambridge Technical Associate role is an entry level sales & support position assisting teams in building advanced IT solutions for our clients. By developing personal, operational, sales, and technical expertise in Cambridge solutions, this role can scale into opportunities of greater responsibility at our organization, particularly on a pre-sales technical trajectory. Examples of this include technical specialist, technical sales, solution architecture, advanced systems design, installation and training.

Requirements

University undergraduate degree required.
Understanding of basic computer hardware and software required.
Although the expectation is that this role will be on site, there may be times when work will be done outside the office. Accordingly, the employee must be able to work remotely, independently, and unsupervised.
Candidates must have impeccable communications skills, an ability to multi-task, and high attention to detail.
They must be able to negotiate, be proactive in their approach, effective problem solvers, organized, creative, outgoing, deal with ambiguity, and able to work with different types of personalities.
Cambridge employees are self-paced and embrace driving their own personal development.
Given the number of potential opportunities for advancement, employees must be proactive if they seek advancement.

Nice To Haves

Science, technology, engineering, and mathematics (STEM) and/or advanced degree preferred.
Greater understanding of technology and the IT ecosystem preferred.

Responsibilities

Collaborate with Relationship Sales Managers in daily sales process tasks including but not limited to: Write quotes, build proposals, and manage statements of work in a manner that maximizes company profit. Communicate with vendors and clients. Coordinate online meetings, technical demonstrations, and conferences. Manage sales and order logistics. Recommend products and upsell solutions to vendors and clients. Populate and maintain Cambridge’s client relationship management (CRM) tools with accurate and timely information.
Collaborate with Relationship Sales Managers, Technical Specialists and Solution Architects on client solutions: Perform product and technology research on hardware, software, and services offerings. Build and validate customer deliverables, including configurations, quotes, proposals, and statements of work. Contribute to online and in-person meetings, technical demonstrations, and conferences, and represent the company with a high degree of professionalism.
Support Cambridge initiatives: Gain product and technology knowledge and certifications of the vendors we use in our solution stack. This includes Cisco, Commvault, Dell, HPe, IBM, Lenovo, VMWare, and many others. Build familiarity of trends in storage, networking, data protection, digital archiving, and other infrastructure technologies. Manage positive relationships with strategic vendors. Understand solutions including high performance computing, subject matter expertise in machine learning, artificial intelligence, bioinformatics, and life sciences among others. Understand and execute corporate and sales management's goals and objectives.