Technical Associate, Deskside Support - Fall 2026 Co-op/Intern

Definity Insurance Company • Waterloo, ON

9d • Onsite

About The Position

This is a co-op/intern placement for Fall 2026, lasting 4 months and is a full-time, in-office position. The role involves supporting new and existing systems and technology for Economical Insurance. The Co-op Student will work in a team environment to deliver high-quality customer service and technical support, focusing on response and resolution to support business operations.

Requirements

• Working towards a university degree/college diploma in a technology, business or related discipline.
• Demonstrated technical aptitude and ability related to both hardware and software.
• Some lifting of computer equipment may be required (approximately 40 lbs).

Responsibilities

• Technical support and troubleshooting of hardware, software and application issues.
• Resolving incident and request tickets from the Service Desk.
• Installing, upgrading, maintaining and decommissioning hardware and software.
• Deploying client hardware.
• Service and support of printers and multi-function devices.
• Scheduling, supporting and troubleshooting video conferencing.
• Collaboration with third level for technical analysis and problem resolution.
• Diagnosis and investigation to identify underlying root cause.

Benefits

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism.
• Determined to create positive change for our environment, our people, and our communities, now and in the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree