Technical Assistant

Brown & Brown Insurance • Remote - North Carolina, NC

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About The Position

Brown & Brown is seeking a Technical Assistant to process the workflow of the Northeast Support Team under the general supervision of the Business Operations Leader. The role provides clerical and administrative support to operations and underwriting teams, assists with policy servicing inquiries, and supports customer service functions. The Technical Assistant uses the Agency Management System to save documents and correspondence and to run and distribute scheduled and ad hoc reports. The role also involves pursuing personal and professional development.

Requirements

• High school diploma or GED.
• Proficiency with MS Office Suite.
• Basic accounting knowledge.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1–2 years of experience in a similar position.

Nice To Haves

• Associate or bachelor’s degree in an insurance- or accounting-related discipline.
• Some licensing or insurance-related courses.

Responsibilities

• Correspond with brokers, underwriters, and underwriter assistants via Teams and email to answer questions, investigate and resolve issues, and follow up on outstanding items.
• Provide clerical and administrative support to Operations and Underwriting teams.
• Assist with policy servicing inquiries involving accounting, underwriting, and operations.
• Use the Agency Management System to save documents, emails, and correspondence.
• Learn the Agency Management System’s reporting functionality, including running and distributing scheduled and ad hoc reports.
• Answer questions about the organization’s products and services to assist with customer service functions.
• Pursue personal and professional development.

Benefits

• Medical/Rx, dental, vision, life, and disability insurance.
• Employee stock purchase plan (ESPP).
• 401(k).
• Student loan assistance.
• Tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off and holidays.
• Preferred partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED