Technical Asset Manager - Power Generation

Caterpillar Inc.•Houston, TX

3d•$97,530 - $146,290•Onsite

About The Position

The Asset Manager directs asset maintenance and repair activities for Caterpillar Oil & Gas and Marine’s fleet of MAK Generators. The work includes asset inventorying, transportation, job approvals, repair coordination and tracking, overhaul scheduling, failure analysis, and other equipment-related activities. The position serves as an internal technical expert and leads liaison activities between the Services Execution team and Product groups. This position is onsite in Houston, Texas, or Midland, Texas, and requires five days onsite. Relocation is offered. The role involves coordinating and documenting asset information and repairs, responding to operational and engineering inquiries, guiding day-to-day team activities, supporting customer service and troubleshooting, and processing technical analysis results.

Requirements

Knowledge of customer-focused values and practices, and ability to use customer needs and satisfaction to create customized solutions.
Knowledge of data-gathering and analysis tools, techniques, and processes, and ability to collect and synthesize data from multiple stakeholders and sources objectively.
Knowledge of customer service concepts and techniques, and ability to meet or exceed customer expectations.
Knowledge of decision-making processes and tools, and ability to analyze situations and make productive decisions based on informed judgment.
Knowledge of problem-solving approaches, tools, and techniques, and ability to recognize, anticipate, and resolve organizational, operational, or process problems in diverse situations.

Responsibilities

Direct and document information related to asset inventory, repairs, and maintenance to ensure accuracy and completeness, processing information through systems and facilities.
Respond to operations and engineering inquiries and requests, resolving problems and issues to provide high-quality customer service.
Provide day-to-day direction to the team and ensure equipment requirements are met, including process controls, quality, and financial due diligence.
Participate in achieving the department’s continuous improvement objectives.
Address minor coverage issues and resolve minor complaints; ensure customer communications are clearly documented.
Answer inbound customer service inquiries, provide health analysis or troubleshooting, and redirect inquiries when appropriate.
Identify issues and determine appropriate courses of action for effective resolution.
Process results from technical data analysis.
Understand prime product or component health or status, determine whether action is needed, and identify required next steps.
Direct asset maintenance and repair activities, including inventorying, transportation, job approvals, repair coordination and tracking, overhaul scheduling, and failure analysis.
Lead liaison activities between the Services Execution team and Product groups.