Technical Asset Manager - Power Generation

Caterpillar•Houston, TX

1d•Onsite

About The Position

The Technical Asset Manager directs asset maintenance and repair activities for Caterpillar’s fleet of MAK Generators. Services include asset inventorying, transportation, job approvals, repair coordination and tracking, overhaul scheduling, failure analysis, and other equipment-related activities. The role serves as an internal technical expert and leads liaison activities between the Services Execution team and Product groups. The position is onsite in Houston, Texas, or Midland, Texas, and requires five days onsite. Relocation is offered. The role is part of Caterpillar Oil & Gas and Marine, which provides products and service solutions for the energy industry, including equipment repair and certification, mechanical and rotating equipment repairs and upgrades, spare-parts prototyping, asset management, operations and maintenance, and field engineering services.

Requirements

Knowledge of customer-focused values and practices and the ability to use customer needs and satisfaction to create customized solutions.
Knowledge of data-gathering and analysis tools, techniques, and processes, and the ability to collect and synthesize information from varied stakeholders and sources objectively.
Knowledge of customer service concepts and techniques, and the ability to meet or exceed customer needs and expectations.
Knowledge of decision-making processes and associated tools and techniques, and the ability to analyze situations and reach productive decisions based on informed judgment.
Knowledge of problem-solving approaches, tools, and techniques, and the ability to recognize, anticipate, and resolve organizational, operational, or process problems in diverse situations.
Ability to work onsite five days per week in Houston, Texas, or Midland, Texas.

Responsibilities

Direct and document asset inventory, repair, and maintenance information to ensure accuracy and completeness, processing it through systems and facilities.
Respond to operations and engineering inquiries and requests, resolving problems and issues to provide high-quality customer service.
Provide day-to-day direction to the team and ensure equipment requirements are met, including process controls, quality, and financial due diligence.
Participate in accomplishing the department’s continuous improvement objectives.
Address minor coverage issues and resolve minor complaints.
Ensure all customer communication is clearly documented.
Answer inbound customer service inquiries.
Provide health analysis or troubleshooting and redirect inquiries when appropriate.
Identify issues and determine the appropriate course of action for effective resolution.
Process results from analysis of technical data.
Understand prime product or component health or status, determine whether action is needed, and identify required next steps.