Technical Architect 4C
About The Position
Genpact is hiring a Technical Architect to administer, configure, and optimize observability platforms and deliver end-to-end visibility across applications and infrastructure. The role focuses on DataDog, AppDynamics, and Quantum Metrics, including deploying and maintaining agents and designing mobile monitoring, browser Real User Monitoring (RUM), and synthetic monitoring solutions. The architect will serve as a subject matter expert in full-stack observability, using application performance monitoring, logs, metrics, and distributed tracing to identify and resolve performance issues. They will collaborate with application, infrastructure, and platform teams to define requirements and implement dashboards, alerting strategies, and observability frameworks. The position also develops automation using Python, GitOps principles, and DevOps practices; supports cloud-native workloads on Google Cloud Platform and Kubernetes; and contributes to Site Reliability Engineering initiatives using tools such as Prometheus, OpenTelemetry, and Grafana. Responsibilities include proactive monitoring, incident investigation, root cause analysis, performance tuning, service health dashboards, SLIs/SLOs, and continual improvements to reliability and operational efficiency. The role also applies AI-driven capabilities and evaluates advanced observability technologies such as anomaly detection, predictive analytics, and intelligent automation. This is a regular, hybrid, day-shift position in the United States. The approximate annual base compensation range is $60,000 to $75,000. Los Angeles, California-based candidates are not eligible. Genpact describes a values-driven culture and offers mentorship and learning opportunities.
Requirements
- Bachelor's degree in Computer Engineering, Computer Science, or Information Technology, or a master's degree in Information Systems or Software Engineering.
- Required skills include Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, and Storytelling.
- English proficiency at the C2 level.
Nice To Haves
- AWS Certified Solutions Architect – Associate.
- Certified Data Management Professional.
- Certified Information Systems Security Professional (CISSP).
- Certified Kubernetes Administrator (CKA).
- TOGAF 9 Certification.
Responsibilities
- Administer, configure, and optimize DataDog, AppDynamics, and Quantum Metrics to provide end-to-end observability across applications and infrastructure.
- Deploy, customize, troubleshoot, and maintain DataDog and AppDynamics agents.
- Design and implement mobile monitoring, browser Real User Monitoring (RUM), and synthetic monitoring solutions.
- Use APM, logs, metrics, and distributed tracing to identify and resolve performance issues as a full-stack observability subject matter expert.
- Collaborate with application, infrastructure, and platform teams to gather monitoring requirements and implement dashboards, alerting strategies, and observability frameworks.
- Design and develop automation using Python, GitOps principles, and DevOps best practices.
- Support and monitor cloud-native workloads on Google Cloud Platform (GCP) and Kubernetes.
- Perform proactive monitoring, incident investigation, root cause analysis, and performance tuning.
- Contribute to SRE initiatives through implementation and support of Prometheus, OpenTelemetry (OTel), and Grafana.
- Develop and maintain monitoring standards, service health dashboards, SLIs/SLOs, and alerting mechanisms.
- Improve observability, automation, and monitoring practices across enterprise applications and infrastructure.
- Use AI-driven capabilities to automate routine tasks, reduce alert fatigue, improve signal-to-noise ratio, and enhance incident response.
- Evaluate and implement observability technologies such as anomaly detection, predictive analytics, and intelligent automation.
- Partner with cross-functional teams to improve platform reliability, scalability, and operational efficiency.
Benefits
- Mentorship and world-class learning opportunities.
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What This Job Offers
Job Type
Full-time
