Technical Applications Engineer (Mechanical/Chemical)
About The Position
Saltworks Technologies is a leading Canadian cleantech company solving two of the world's most pressing industrial challenges: water sustainability and critical minerals supply. We design and build advanced industrial water treatment and lithium refining systems for some of the world's most recognized companies – in semiconductors, mining, automotive, and more. Saltworks is a 2025 Fast 50 Company and EY Entrepreneur of the Year award winner. Join our team as a Technical Applications Engineer (Customer Support) and play a key role in supporting our industrial customers following project handover. You will take ownership of post-delivery technical inquiries and act as a reliable point of contact for customers as they operate and optimize their systems. In this hands‑on role, you will work closely with engineering and project teams while building strong technical expertise in process systems, controls, and industrial operations. You will be supported by experienced engineers and leaders who are invested in your growth and development.
Requirements
- A degree in Chemical, Mechanical, Integrated Engineering, or a related field.
- 2 – 4 years of post-graduate experience, with a strong foundation in technical support within industrial environments.
- Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
- Familiarity with industrial safety standards related to mechanically and electrically energized systems.
- Strong analytical and critical thinking skills, with a focus on safety and risk awareness.
- Strong interpersonal skills and the ability to collaborate effectively with cross‑functional teams.
- Clear, professional written and verbal communication skills.
- Strong organizational skills, with the ability to prioritize and learn quickly.
- A proactive, quality-focused mindset with a willingness to take initiative and continuously improve.
- A positive, can-do attitude.
Nice To Haves
- Hands-on tooling and troubleshooting experience is an asset.
Responsibilities
- Serve as the primary contact for technical inquiries, providing remote support via email, phone, or HMI access, and ensuring timely, customer-focused resolutions.
- Collaborate with engineering and project teams to troubleshoot issues, escalate complex cases, and deliver effective, well-informed solutions.
- Develop strong product and system knowledge to provide accurate, confident guidance and become a trusted technical resource for customers.
- Capture and share customer feedback to support product improvements and ongoing engineering innovation.
- Create and maintain technical documentation, including support guides and procedures for both customer and internal use.
- Continue to grow your technical, engineering, and project coordination skill set, with support to develop into a subject matter expert over time.
Benefits
- Competitive compensation package
- medical
- dental
- vision
- RRSP matching
- life insurance
- AD&D coverage
- education allowance
- Culture built on safety, innovation, diversity, and continuous learning.
- Collaborative, cross-functional team environment where every member contributes to project outcomes.
- Regular social activities and company events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
