Technical & Application Support Scientist

Mettler Toledo•Columbus, OH

67d•Onsite

About The Position

METTLER TOLEDO is hiring a Technical & Application Support Scientist for our Laboratory product line in the Columbus, Ohio area who will provide technical and application support for a specific discipline of the Laboratory group: Weighing and Analytical Instruments. This specialist will work primarily with customers, but also sales, service, and marketing colleagues, to support moisture analyzers, weight products and LabX Software.

Requirements

Bachelor's degree in Physical Sciences, Chemistry, Biology, or Engineering from a four-year college or university, or two to three years related experience and/or training; or equivalent combination of education and experience.
Significant experience with ERP and/or CRM systems; SAP preferred.
Proficiency with Microsoft Office including Outlook, Excel, Word, and PowerPoint.
Technical competence and knowledge depending on product line of support; applicable examples include engineering, biology, analytical chemistry, or material science.
Some products of support strongly benefit with candidates with Laboratory experience with automated lab analytical instruments.

Responsibilities

Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
Document and communicate quality issues to the appropriate teams, and facilitate resolutions for our customers.
Perform, document, and report on laboratory experiments in support of end-users, sales personnel, and marketing.
Properly interact with SAP software and accurately record necessary contact, product, and sales information.
Assist with development of marketing and technical materials.
Assist in managing the laboratory inventory and in maintaining an organized and safe laboratory.
Assist with product and application demonstrations and training to customers, sales, service, and other lab colleagues.
Other duties may be assigned.