Technical Support Scientist

Abbott • Pomona, CA

9d • $81,500 - $141,300 • Onsite

About The Position

The Technical Support Scientist works within Abbott Rapid Diagnostics’ Toxicology Business Unit at the Drugs of Abuse manufacturing facility in Pomona, California. The role provides technical support and focuses on moderate-complexity projects, product improvements, change control, investigations, and resolving technical issues in coordination with other departments. It also conducts verification and validation studies for new or modified materials and prepares reports.

The scientist tests products, analyzes data, investigates customer complaints and quality incidents, evaluates testing methods, and helps solve process-related problems. The role creates and updates controlled documentation, including procedures, forms, investigation reports, validation protocols, and technical reports. The position works independently on moderately complex assignments with limited supervision, reports progress and results to a manager, and may guide less experienced staff without formal supervisory duties. The role requires awareness of quality consequences and applicable regulations, including QSRs, ISO, and FDA requirements, and adherence to established business policies and safe laboratory practices.

Requirements

• Bachelor of Arts or Bachelor of Science degree in Chemistry or Biological Sciences.
• At least 3 years of experience in a related field.
• Strong verbal and written communication skills and good technical writing skills.
• Ability to follow detailed instructions, maintain accurate records and notes, and complete assignments thoroughly and conscientiously while adhering to safe laboratory practices.
• Ability to conduct experiments under established guidelines and summarize results accurately.
• Problem-solving and troubleshooting skills.
• Knowledge of a variety of laboratory equipment and its operation.
• Ability to functionally direct junior research staff.

Nice To Haves

• Knowledge of and ability to use Microsoft Office and other manufacturing systems.
• Adaptability and willingness to take on multiple new tasks and responsibilities.
• Independent, collaborative self-starter with the ability to make appropriate quality-related decisions in real time.
• Process-oriented, logical, analytical, meticulous, and highly organized approach, with the ability to analyze data and implement solutions.
• Proven ability to work effectively in a team while meeting individual responsibilities and objectives.

Responsibilities

• Conduct experiments and product testing for projects, product improvements, and investigations.
• Investigate customer complaints and quality incidents; perform root-cause investigations and prepare reports.
• Compile and analyze test data and prepare technical reports, validation protocols, verification and validation reports, deviation reports, and trend analyses.
• Evaluate and recommend improved testing methods and resolve process-related questions and problems.
• Plan and work on smaller projects, seeking guidance for more complex technical or design challenges.
• Order materials needed to complete procedures and carry out verification and validation studies for new or modified materials.
• Maintain accurate, professional records of laboratory activities.
• Establish and modify documentation, and review, edit, and process changes to controlled documents in an electronic document management system.
• Report progress and results to the manager regularly and participate in departmental meetings and project teams.
• Work effectively with internal and external associates and cooperatively with other departments.
• Prioritize multiple tasks, follow established business policies, and perform duties in accordance with applicable quality and regulatory requirements.
• May direct less experienced staff in day-to-day work and assist with problem solving.
• Perform other duties as assigned according to business needs.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level