Application Scientist

Malvern Panalytical•Westborough, MA

7h•Hybrid

About The Position

The Application Specialist is a North American technical expert for Malvern Panalytical’s X-ray Fluorescence (XRF) product portfolio, particularly energy dispersive systems. The role combines scientific expertise, customer engagement, and commercial support, working with Sales, Customer Support, Product Management, Marketing, and customers to develop and deliver scientific solutions. The position supports product demonstrations, pre-sales sample analysis, customer training, commissioning, post-installation application support, troubleshooting, and application development. It also contributes to technical content, scientific events, global knowledge-sharing, new product introductions, market development, and strategic business opportunities. The preferred location is Westborough, Massachusetts. Other NORAM-based candidates must be willing to relocate to Massachusetts or spend 6–8 months in the Westborough area for onboarding and ramp-up. The role is home-based within NORAM, with regular access to the Westborough laboratory and approximately 50% overnight travel.

Requirements

Master’s degree in Chemistry, Engineering, Materials Science, Metallurgy, or a related scientific discipline.
Minimum 3–5 years of laboratory, industrial, academic, research, or product development experience.
Minimum 3 years of hands-on experience with energy dispersive XRF systems or closely related spectroscopic instrumentation.
Strong scientific problem-solving and analytical skills.
Ability to present technical concepts effectively to customers, colleagues, and scientific audiences.
Experience delivering customer-facing technical support, training, or application consulting.
Strong written and verbal communication skills in English.
Ability to build credibility and relationships with customers, sales teams, and scientific stakeholders.
Strong organizational and computer skills, including experience with CRM systems and Microsoft applications.
Willingness to travel approximately 50% overnight throughout North America.
Ability and willingness to relocate to the Massachusetts area or spend 6–8 months in the Westborough area during onboarding and product training.

Nice To Haves

PhD in a relevant scientific field.
Experience in a technical commercial, applications, sales support, or field scientist role.
Experience supporting quality control or quality assurance laboratory environments.
Knowledge of industries served by Malvern Panalytical, including materials, mining, chemicals, metals, pharmaceuticals, battery, and advanced materials markets.
Experience with complementary analytical technologies such as XRD, Laser Diffraction, Dynamic Light Scattering (DLS), GPC/SEC, Borate Fusion, AA, or ICP.
Experience preparing and publishing scientific papers, posters, or conference presentations.
Understanding of customer buying behaviors and consultative sales processes.

Responsibilities

Serve as the subject matter expert for Malvern Panalytical XRF solutions, particularly energy dispersive XRF systems.
Support sales teams by developing technical strategies, joining customer meetings, and delivering product demonstrations.
Perform pre-sales sample analysis and communicate findings through technical reports, presentations, and customer consultations.
Deliver customer training, commissioning, and post-installation application support remotely and on-site.
Collaborate with Account Managers and Inside Sales teams to advance and win strategic opportunities.
Present scientific seminars, webinars, customer workshops, conference presentations, and technical papers.
Share application knowledge globally and contribute to the development and training of colleagues across the Applications organization.
Provide expert troubleshooting assistance for customer application challenges in partnership with Customer Support teams.
Create technical content, including application notes, webinars, testimonials, and other marketing materials.
Maintain accurate customer and opportunity information in Salesforce.
Support internal projects, new product introductions, and market development initiatives.
Gather competitive intelligence and customer feedback to help shape future product and market strategies.
Ensure compliance with ISO 9001, ISO 14001, ISO 45001, laboratory safety requirements, and applicable HSE practices.
Maintain laboratory resources and demonstration equipment for customer training and marketing activities.
Travel throughout the region to support customers, conferences, exhibitions, demonstrations, and training activities.