Technical Application Specialist (East Coast)

Abbott • Jersey City, NY

4d • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Requirements

• Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields
• Two (2) years’ experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products.
• Must have a Valid Driver’s License.

Nice To Haves

• Bachelor's Degree in Medical Technology
• Four (4) years’ experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory.

Responsibilities

• Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
• Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
• Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
• Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
• Provide onsite operations training to customers.
• Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
• Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
• Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
• Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies.
• Provide feedback on new product performance and customer usability to drive design improvements.
• Support account management in critical situations, collaborating across sales and service teams.
• Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards.
• Manage project, time, and customer accounts to align with organizational priorities and sales objectives.
• High visibility role influencing customer satisfaction.
• Operates independently with broad discretion; collaborates across teams and functions.
• Drives CAPA effectiveness through accurate documentation and resolution of customer concerns.
• Upholds integrity and transparency in all customer and internal interactions.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level