Technical and Management Support Analyst I

Far West Federal•Arlington, VA

8d•$100,000 - $110,000•Hybrid

About The Position

Angayut is seeking a dynamic Technical Support Analyst to join our team supporting one of our US Army customers. The ideal candidate will possess a strong background in Information Technology and customer service. A Secret Clearance is required.

Requirements

Bachelor's degree or relevant work experience
5 Years+ providing Information Technology Services to Federal Government Customers
Ability to manage multiple projects and meet tight deadlines.
Experience with Microsoft Office Suite
Secret Clearance

Nice To Haves

Strong Customer Services Skills
Understanding of Armed services

Responsibilities

Assist the Information Management Officer for all Information Management and IT issues.
Assist in issuing user Local Area Network (LAN) and wireless accounts, monitoring internet use, and ensuring proper IT security measures are followed within the Agency.
Act as a liaison between the Agency and the OSD Joint Service Provider (JSP) for security, software, and equipment upgrades and turn-in, and requests for repair.
Help conduct reviews ensuring that agency documents and internal policies and procedures are updated and correct and aid in software and hardware training.
Assist the IMO with routine IT and information management including user account tracking, onboarding/offboarding coordination, and access requests; maintain.
Assist with maintaining property accountability records.
Track and reconcile assigned property, including conducting periodic inventories and updating records to reflect gains, losses, or transfers.
Provide audio visual support services for the setup of Video Teleconferencing (VTC) for agency personnel and provide A/V support for conferences and meetings.