Technical Analyst II - Endpoint Computing

Pasco County • New Port Richey, FL

4d • Onsite

About The Position

The Technical Analyst II - Endpoint Computing assists in the further development of endpoint and communication solutions to aid in the efficient deployment of County technology and practices across various heterogeneous systems. This position reports to the manager in charge of the End User Computing team.

Requirements

• Extensive knowledge of Unified Communication Systems/ Windows/ iOS/ Android platforms
• Knowledge and understanding of IP and subnets, SIP Trunks, Microsoft Intune, and Microsoft 365 including Teams calling.
• Ability to use tools and utilities to help in support role.
• Ability to create support documentation such as phone configurations, troubleshooting procedures, and knowledge articles.
• Knowledge of support methodologies, standards, and procedures.
• Ability to work with vendors to troubleshoot any issues and/or request upgrades or new equipment.
• Excellent communication and customer services skills.
• Ability to work independently as well as a team player.
• Ability to adapt quickly to new technologies in a fast-paced environment.
• Attention to detail and accuracy.
• Graduation from an accredited college or university with a Bachelor's Degree or higher in Computer Science, Management Information Systems, or related field and two (2) years of experience in development and maintenance of systems operations OR graduation from an accredited college or university with an Associate degree and four (4) years of experience in development and maintenance of systems operations and Microsoft 365 Certified: Endpoint Administrator Associate or equivalent technical certificate OR graduation from high school or possession of an acceptable equivalency diploma and six (6) years of experience in development and maintenance of systems operations and Microsoft 365 Certified: Endpoint Administrator Associate or equivalent technical certificate.
• Must possess a valid Florida driver's license.

Nice To Haves

• Experience in VOIP, Mobile device management and/or Microsoft Endpoint Management technologies preferred.
• Microsoft 365 Certified: Endpoint Administrator Associate or equivalent technical certificate is required, if the applicant does not have a Bachelor's Degree.

Responsibilities

• Installation, layout and maintenance of all endpoint/communications components.
• Plans, designs, analyzes, and provides technical support for endpoint networking and communications.
• Works with advanced endpoint management and configuration solutions such as Microsoft Intune and SCCM (System Center Configuration Manager) to deploy software to County systems and cellular devices.
• Identifies and resolves production issues; following escalation and notification procedures; following change and problem management procedures; participating on project teams; keeping abreast of technology developments; providing after-hour support; researching and evaluating new technologies to be used in new or next generation solutions; providing status reports; and managing detailed project plans.
• Provides status reports giving detailed descriptions of tasks and time devoted to each task.
• Performs other related work as required.

Benefits

• A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
• Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
• Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
• PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level