Technical Analyst II
About The Position
Staples is business to business. You’re what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team!
Requirements
- 2+ years or greater of Personal Computer support experience: PC software / hardware, Windows 11, Apple/Mac
- Mobile support experience
- Microsoft Office 365
- PC imaging & software deployment systems (SCCM)
- Mac imaging via JAMF
- Understanding of TCP/IP and LAN networks
- Ability to handle multiple tasks at one time
- Strong written and verbal communication skills
- Must work well as part of a team and independently
- Interpersonal skills, ability to build collaborative relationships across multiple teams
- Excellent time-management skills required
- Proven customer service abilities
- Must have reliable transportation
- Ability to lift and move computer equipment and printers
Nice To Haves
- Related IT Certifications a plus
Responsibilities
- Providing day to day user support for corporate associates in the Framingham MA corporate office as well as supporting remote Staples associates.
- Assisting with Incidents, Service Requests, and PC Refresh
- Imaging of new equipment and installation of company approved software
- Assistance with user data/settings identification and restoration per customer instruction when applicable
- Providing post-deployment support for desktops/laptops
- Providing support of enterprise applications on mobile devices
- Interaction with customers, associates, contractors, and vendors as needed to ensure customer satisfaction
- De-installation of assets including any necessary data removal
- Remote resolution of Incidents when possible.
- Configuring and installing network printers
- Maintenance of all relevant documentation
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
