Endpoint Experience Analyst

DLA Piper•Washington, DC

1d•$100,787 - $160,255•Hybrid

About The Position

The Endpoint Experience Analyst, working in collaboration with and in support of the firm’s strategic initiatives, is responsible for endpoint engineering and configuration management with specialized focus on user workflow optimization and productivity enhancement. Serves as technical lead for endpoint solutions that integrate enterprise system requirements with legal practice workflows. This role combines advanced technical engineering capabilities with user experience analysis to deliver endpoint environments that maximize attorney and staff productivity while maintaining enterprise security and compliance standards. This individual has a deep expertise in Microsoft Intune, M365, Windows 365, and mobile device management (MDM), and experience in legal tech workflows and compliance-sensitive environments.

Requirements

Advanced proficiency with Windows desktop environments, Microsoft 365 suite, and enterprise productivity applications.
Demonstrated experience with Windows Server administration, Active Directory, Group Policies, Microsoft graph and enterprise deployment technologies.
Strong scripting capabilities in PowerShell, Python, or similar languages for automation and system management.
3 years’ experience in Endpoint engineering, systems administration, or enterprise technical support with at least one year experience of hands-on experience with Microsoft Intune (MDM/MAM), including Autopilot and app packaging.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.
Embrace and uphold our firm values as a part of our DLA Piper culture.

Nice To Haves

Experience in legal technology environments, law firm IT operations, or professional technical infrastructure.
Knowledge of document management systems, practice management applications, and legal-specific technical integrations.
Background in user experience principles applied to technical solution design and implementation.
Understanding of legal industry workflows and document productivity requirements.
Endpoint management and application virtualization technologies.
Enterprise configuration management and automation platforms.
Scripting and automation for endpoint management.
User analytics and data drive performance monitoring and remediation.
Security endpoint protection and compliance frameworks.
Technical integration with enterprise applications and cloud services.
Microsoft Certified: Endpoint Administrator Associate (MD-102) preferred.
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/101) preferred.

Responsibilities

Implement, configure, and optimize Microsoft Intune for managing Windows and macOS endpoints.
Design, test, and deploy application packages, and enterprise configurations using advanced scripting and automation tools.
Collaborate with IT team on technical architecture decisions, deployment strategies, and system integration requirements.
Evaluate and integrate new technologies for technical feasibility, security compliance, and enterprise compatibility.
Develop automation scripts for endpoint provisioning, application deployment, and user lifecycle management.
Research user interaction patterns with applications and translate findings into technical specifications and deployment strategies.
Map critical legal processes into technical system capabilities and identify gaps requiring engineering solutions.
Develop user personas and technical use cases that inform endpoint configuration priorities and application integration decisions.
Monitor system performance metrics and user adoption data to identify technical optimization opportunities.
Implement productivity measurement systems and analyze technical performance data for continuous improvement initiatives.
Research emerging technologies including AI productivity tools for technical implementation feasibility and integration requirements.
Lead pilot programs for new technologies with focus on technical validation and user workflow impact.
Collaborate with vendor partners on product technical roadmaps and integration capabilities.