Technical Analyst I, Legal & Compliance Technology

Lennar•Waterford, MI

About The Position

The Technical Analyst I supports Lennar’s IT organization by applying standards and processes that promote quality and efficiency in technical documentation, testing, release management, and systems support. The role supports the Legal and Compliance Technology team and helps ensure its applications, processes, and reporting functions operate effectively. It provides Tier 2 and Tier 3 support for legal technology applications, manages recurring operational activities, coordinates project initiatives, and supports application enhancements, configuration updates, and end-user training. The position calls for technical aptitude, strong organization, attention to detail, collaboration, and a service-focused approach, including an interest in using technology, automation, and emerging AI capabilities to improve Legal department processes. The role administers and supports applications including Thomson Reuters Legal Tracker, iManage, Diligent Entities, and NAVEX EthicsPoint. It handles service requests, access and data maintenance, reporting, audits, application changes, onboarding, and vendor coordination. It also coordinates project work, testing, and rollouts; identifies process improvement and automation opportunities; and develops training materials, documentation, runbooks, and standard operating procedures. The position works with Legal, IT, vendors, and other stakeholders to support secure, reliable legal technology operations. This is primarily a sedentary office position. The incumbent must be able to operate computer equipment, speak, hear, bend, stoop, reach, and lift, move, and carry up to 25 pounds; finger dexterity is necessary. The job description notes that duties and responsibilities may change.

Requirements

Bachelor’s degree and at least three years of relevant experience, or five or more years of comparable experience supporting an in-house legal department.
Familiarity with legal technology applications such as Thomson Reuters Legal Tracker, iManage, Diligent Entities, NAVEX EthicsPoint, or similar platforms.
Experience with legal or HR reporting and management of highly sensitive and confidential data.
Strong organizational skills and attention to detail, including the ability to manage recurring, deadline-driven responsibilities accurately.
Proficiency in Microsoft Office 365, particularly Excel, and ServiceNow.
Working knowledge of Agile methodologies.
Ability to operate computer equipment, speak, hear, bend, stoop, reach, and lift, move, and carry up to 25 pounds; finger dexterity is necessary.

Nice To Haves

Experience in technical product management, application administration, or application ownership.
Experience coordinating projects, including tracking tasks, managing timelines, and communicating status updates.
Experience with reporting and data visualization tools such as Power BI or Cognos.
Familiarity with GitHub.
Familiarity with AI capabilities and emerging technologies; experience with Claude Code or AWS AgentCore is a plus.
Relevant certifications such as ITIL, PMP, or Thomson Reuters Legal Tracker Professional Administrator.

Responsibilities

Provide Tier 2 and Tier 3 functional and technical support for Legal Solutions applications, including Thomson Reuters Legal Tracker, iManage, Diligent Entities, and NAVEX EthicsPoint.
Manage and resolve service requests submitted through ServiceNow and established support channels, and assist end users.
Perform recurring application administration and data maintenance, including user access updates, document cleanup under records-retention and legal-hold requirements, and scheduled data loads.
Prepare and deliver recurring legal reports and data files to internal business partners and external vendors, supporting governance of sensitive Legal department data.
Assist with application enhancements, configuration changes, and customizations; coordinate and validate changes with Legal, IT, and external vendors.
Support application onboarding for new Legal associates and the rollout of new systems and functionality.
Collaborate with software vendors to evaluate solutions, troubleshoot issues, and address business needs.
Support quarterly security reporting and periodic audits of application access and permissions, including timely removal of access for departing associates.
Conduct recurring audits of legal matter data, including Legal Tracker billing review and approval routing; maintain application records, document findings, and communicate results and corrections to Legal leadership.
Translate business and project requirements into actionable tasks and clarify requirements with stakeholders.
Coordinate day-to-day project activities, including timelines, task tracking, action items, risks, and status communications.
Schedule and facilitate working sessions, application testing, user acceptance testing, defect tracking, and stakeholder follow-up through resolution.
Contribute to operational roadmaps by identifying enhancement opportunities and future projects.
Identify and support process improvements and scalable solutions, including automation of manual and repeatable tasks.
Support testing, implementation, rollout, and post-release maintenance of legal workflows, applications, and technology solutions.
Develop and deliver end-user training on application functionality, best practices, and workflows.
Create and maintain application documentation, process runbooks, and standard operating procedures.
Cross-train team members and provide backup support for recurring operational processes to ensure business continuity.