Analyst I, Insurance Compliance

Arbor Realty Trust•Buffalo, NY

1d•$60,000 - $65,000•Hybrid

About The Position

The Analyst I, Insurance Compliance is responsible for ensuring required insurance coverage is in place at appropriate limits to demonstrate compliance with investor requirements. The role focuses on efficiently reviewing commercial insurance policies, communicating exceptions to agents and borrowers, and working collaboratively to resolve issues promptly. The position is located in Tonawanda, New York, and is hybrid.

Requirements

High school diploma or equivalent.
Ability to quickly learn and apply detailed guidelines and policy language, demonstrated through experience with complex rules, requirements, contracts, compliance standards, or technical documentation.
Strong learning agility, including the ability to ask thoughtful questions, absorb feedback, and consistently apply guidance.
Clear, professional written and verbal communication skills and confidence engaging with internal and external stakeholders.
Strong attention to detail and follow-through, particularly when managing exceptions, deadlines, and documentation.
Comfort working in a fast-paced, deadline-driven environment with a strong sense of urgency.
Demonstrated critical-thinking skills and a solution-oriented mindset.
Intermediate Microsoft Office skills.

Nice To Haves

Associate's or bachelor's degree in Business, Finance, or a related discipline, or equivalent work experience.
Prior experience in commercial insurance or a related commercial servicing environment.

Responsibilities

Serve as a point of contact for insurance-related questions from clients, insurance agencies, brokers, and internal contacts, and explain insurance coverage requirements.
Identify and communicate insurance-related issues and trends, and develop working knowledge of investor insurance guidelines and recommendations by phone and email.
Review loan agreements, appraisals, engineering reports, seismic reports, and environmental reports to determine loan-specific insurance requirements.
Conduct annual reviews of insurance coverage by reviewing policies, schedules, endorsements, invoices, declaration pages, and certificates for compliance.
Follow up promptly on assigned accounts to support timely resolution of identified exceptions.
Draft and file insurance waivers or variance requests with supporting documentation for non-compliant insurance issues.
Communicate with applicable parties about lender-placed insurance issues and process applications for lender placement of insurance when necessary.
Update and maintain insurance information and documentation in Arbor servicing systems.
Assist with insurance-related reporting to investors and auditors.
Assist Arbor's Portfolio Management team with claims issues as needed, including requesting loss runs and obtaining loss adjustor information.
Meet weekly productivity goals and standards set by the direct supervisor.
Maintain a minimum internal accuracy score of 95% on assigned reviews.
Process and review insurance endorsements and notices of cancellation and non-renewal.
Process and review insurance for loans involved in securitizations and loan sales.
Communicate clearly and consistently with borrowers, agents, and Portfolio Management about insurance-related issues.