Technical Advisor

Körber Group • Richmond, VA

1d • Onsite

About The Position

Körber Technologies, Inc., a Sales and Service Company serving the North American Tobacco Industry, has an outstanding career opportunity available for a Technical Advisor to join our team. The Technical Advisor’s primary responsibilities include the technical clarification of individual quotes and orders for machinery upgrades, conversions, machines, spare parts, and subunits. This role is also responsible for the inspection of kits and conversions, as well as conducting quality audits of machines.

Requirements

• Bachelor’s degree in mechanical engineering or a related technical field. Equivalent work experience in a mechanical environment or industrial engineering environment may be considered
• Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery
• Proficient in English (oral and written)
• Proficient in Microsoft Office Suite (Word, Excel)
• Experienced with SAP or similar ERP systems
• Strong analytical and problem-solving skills
• Able to interpret technical drawings, specifications and customer documentation in 2D and 3D

Nice To Haves

• Proficiency in German is preferred due to the nature of technical documentation and communication with global teams.

Responsibilities

• Manage technical clarification for customer inquiries in the form of quotes and orders to upgrade and convert machines and sub-units, as well as partial overhaul machines and new machines
• Quality inspection of kits and conversions and machines
• Support Account Administrators in Order Processing, Purchasing, Sales and Assembly as well as Körber Technologies concerning customer inquiries/orders requiring technical clarification to minimize the time in which customers receive a response and/or to ensure that orders are executed in a technically correct manner
• Ensure that all pertinent technical information on inquiries/orders clarification is kept on file in an orderly fashion to allow referencing
• Maintain and update history files for equipment installed at customer site
• Perform all other duties as assigned.

Benefits

• Competitive salary
• Flexible working hours
• Paid vacation
• Vacation purchase program
• Sick days
• Paid holidays
• 401k Plan with a $1 for $1 match up to 6% of your base income
• Medical, dental, vision insurance plans
• Basic life and disability insurances, both short and long term, paid by employer
• Voluntary life insurance purchase program
• Training and Development Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level