Service Advisor - Technical

Rocky Mountain Equipment•Westlock, AB

6d•Onsite

About The Position

The Service Advisor is the liaison between customers in need of repairs and the Service Manager. The advisor schedules maintenance and handles the appropriate paperwork. As the successful candidate, you will be the point person for customer inquiries, complaints, and estimates. If process-driven, efficient and organized describe how you like to work, the Service Advisor position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.

Requirements

High school diploma.
Excellent computer skills including Microsoft Word, Excel, and other software.
Exceptional customer service skills and communication skills.
Previous administrative experience.
Ability to interpret work orders, billing statements, safety considerations, and necessary maintenance for a variety of equipment.

Nice To Haves

Technical Knowledge of agriculture and/or construction equipment is an asset.
Previous warranty administration experience with Case IH and New Holland Equipment is an asset.
Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset.

Responsibilities

Communicate with customers by taking phone calls and meeting with clients to formulate the best service plan for their budget and needs.
Present cost estimates, billing statements, and explain billing details to customers.
Utilize CDK to maintain electronic and/or paper records of completed service work.
Provide detailed explanations of work completed by mechanics and communicate suggestions for future maintenance.
Review and finalize all work orders; ensuring that proper stock numbers, hours submitted, accounts charged, and wording is correct and signed off by the service manager.
Receive and request payment from customers.
Liaise with customers to provide consistent updates on status of repairs.
Administer warranty process; checking hours on machine, entering information into warranty site, and work through all further steps of warranty process.
Update WIP spreadsheets with new and closed work orders and current status.
Other duties as assigned.