Senior Technical Advisor

VIA Rail Canada • Toronto, ON

7d • CA$83,281 - CA$97,978 • Onsite

About The Position

VIA Rail is undertaking significant projects to modernize its services and infrastructure, including a new train fleet and ongoing infrastructure improvements. The Technical Advisor will report to the Senior Manager, Technical Advisors & Labs and will provide essential technical support to the teams at the Toronto Maintenance Centre. This role involves monitoring the performance of rolling stock and identifying/documenting reliability and safety issues.

Requirements

• Technical diploma (DEC or AEC) or electrical or mechanical certification (or equivalent).
• Minimum of eight (8) years of work experience with railway equipment or equivalent.
• Good knowledge of Microsoft Office, including Word and Excel.
• May be required to travel to support equipment located on the road or at another maintenance center.
• Night shift.
• Teamwork: Leads the team toward the achievement of objectives.
• Collective learning: Mentors maintenance personnel and provides guidance on a wide range of topics.
• Accountability: Makes decisions to address issues with a significant impact on operations.
• Flexibility: May be required to travel or work different shifts.
• Results-driven approach: Manages and prioritizes support requests and works independently to resolve sometimes complex problems.
• Communication skills: Uses appropriate communication methods to foster a dynamic and collaborative working environment with diverse teams, with a strong focus on teamwork.
• Problem-solving and decision-making: Works effectively with colleagues from other disciplines to identify solutions to both common and uncommon issues.

Nice To Haves

• Minimum of two (2) years of experience as a Technical Advisor, considered an asset.
• Knowledge of Microsoft Teams, Wi-Tronix, QUADS, Railigent, and Maximo is considered an asset.

Responsibilities

• Acts as a subject matter expert for first- and second-level technical failures, supporting maintenance personnel with expertise in locomotives and passenger rail cars (brakes, compressed air, diesel engine, control systems, traction motors, power and control circuits, HVAC systems, etc.).
• Facilitates knowledge transfer and provides coaching to Mechanical and Maintenance Services teams.
• Manages technical failures that could impact train departures, resolving new and/or evolving issues within tight timeframes.
• Ensures team alignment and prioritizes work to meet established standards and timelines.
• Reviews train delays at the start of each shift, documenting Wi-Tronix data and defects in virtual logbooks with mechanical services.
• Assists Mechanical and Maintenance management in prioritizing defects and estimating repair times.
• Applies technical expertise to enhance rolling stock conditions and proposes improvements to the Engineering team for better reliability and performance.
• Collaborates with Mechanical and Maintenance teams to monitor recurring defects, document root causes, and recommend corrective solutions.
• Leads discussions with various teams (management, planning, unionized employees) to foster idea sharing for problem resolution and propose innovative solutions.
• Performs validation activities on equipment for the Engineering team in prototype design.

Benefits

• Permanent - Full-time status
• Annual Salary / Hourly Rate : $83,281 - $97,978
• Employment-equity employer
• Inclusive and equitable work environment
• Assistance in making the recruitment process or the position more accessible
• Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process
• Safe, accessible, environmentally sustainable way to travel

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree