Technical Account Specialist
About The Position
Netsurit is seeking a proactive and client-focused Technical Account Manager / IT Client Success Manager to enhance client IT environments, improve service delivery, and maximize value from managed services and technology solutions. This role requires an understanding of managed services, IT cost models, client relationship management, and service performance tools. The position involves partnering with clients to develop technology roadmaps, collaborating with service teams and vendors to review performance, manage escalations, and identify risks. Additionally, the role supports service and solution sales by leveraging expertise in managed services, IT operations, reporting tools, and client technology needs. A key aspect of this role is participating in Netsurit's AI-led evolution (Innovate 2.0), where you will help clients adopt AI, automate workflows, improve efficiency, and unlock new value. You will gain exposure to leading AI platforms and work on real-world use cases, building your own AI agents and collaborating with AI specialists to apply AI in client environments.
Requirements
- Minimum 2 years' relevant experience required
- Experience using ConnectWise
- Experience using Microsoft CSP
- Experience using BrightGauge
- Experience using N-able Remote Monitoring
- Experience with managed services and client IT environments
- Ability to communicate technical information clearly to business stakeholders
- Strong client relationship, reporting, and problem-solving skills
Responsibilities
- Help build technology roadmaps to improve client IT environments
- Support service and solution sales using knowledge of managed services and IT cost models
- Lead monthly client meetings to review service reports, IT projects, escalations, and improvement areas
- Identify, track, and help mitigate service issues and operational risks
- Communicate IT issues, business impacts, and remediation plans clearly to client stakeholders
- Maintain strong vendor and partner relationships
- Use Netsurit proprietary tools to deliver insights and support performance optimization
- Implement IT policies, process improvements, and service enhancements within client environments
- Analyze client needs and customize IT solutions using existing Netsurit tools and services
- Help clients adopt AI, automate workflows, improve efficiency, and unlock new value
- Build your own AI agents
- Work on real-world use cases
- Collaborate with AI specialists
- Help clients apply AI in real environments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
