Senior Specialist, Technical Account Manager

Checkout.com•Atlanta, GA

2d•Hybrid

About The Position

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

Requirements

3 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
This ideally includes effective presentation skills.
Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
Familiarity with API-based integration methods and related tools/frameworks
Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
Results-oriented approach with a focus on delivering exceptional customer satisfaction.
Willingness to travel occasionally to client sites as required.

Nice To Haves

Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.

Responsibilities

Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com , working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.