Account - Technical Support Specialist

Electrolux Professional • Louisville, KY

1d • Hybrid

About The Position

At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. This role serves as a primary contact for assigned accounts, supporting ongoing customer satisfaction and addressing technical issues.

Requirements

• Strong organizational and time‑management skills with the ability to prioritize multiple tasks.
• Effective written and verbal communication skills that support clear and inclusive interactions.
• Customer‑focused approach with a professional and respectful demeanor.
• Ability to perform basic troubleshooting and a willingness to learn new tools and technologies.
• Proficiency with Microsoft Office and Excel.
• High school diploma or equivalent required.
• 1–2 years of experience in account management, customer service, or technical support.

Nice To Haves

• An associate or bachelor’s degree is preferred.
• Multilingual skills, including Spanish, are welcomed but not required.

Responsibilities

• Serve as a primary contact for assigned accounts, supporting ongoing customer satisfaction.
• Communicate professionally and effectively through email, phone, and additional communication channels.
• Support inbound call needs in a call‑center environment when required.
• Conduct initial troubleshooting and escalate more complex technical issues appropriately.
• Dispatch service calls and coordinate with service technicians to promote timely resolution.
• Monitor and maintain service tickets, ensuring accurate documentation and follow‑up.
• Collaborate with cross‑functional teams to address customer needs and ensure issue resolution.
• Provide updates and reporting to management regarding account status and service‑related performance metrics.

Benefits

• Trust, ownership, and the opportunity to grow
• Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact.
• The possibility to work hybrid and build a flexible worklife balance
• Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve
• Plus: country-specific perks and benefits designed to support your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED