Technical Account Specialist

Alegeus•Milwaukee, WI

1d•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Technical Account Specialist, you’ll play a critical role in driving positive client outcomes by bridging the gap between business needs and technical solutions, supporting integrations, resolving data and application issues, and ensuring seamless service delivery. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us. OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Requirements

Strong technical troubleshooting, SQL-based data analysis, integration support, vendor coordination, and cross-functional collaboration—combined with exceptional communication and prioritization skills.
1–3+ years in a customer-facing technical role such as technical support, application support, client support, implementations, or account coordination.
Experience working with data integrations, file transfers, and regulated or SaaS environments preferred.
Bachelor’s degree in a technical discipline or equivalent related experience.

Responsibilities

Build trusted partnerships with clients by serving as a go-to technical and operational resource, ensuring confidence, clarity, and consistency in every interaction.
Dive into data and systems using SQL and analytical skills to uncover insights, troubleshoot issues, and keep integrations running smoothly.
Collaborate across internal teams and external vendors to deliver reliable integrations, resolve complex challenges, and continuously improve client experiences.
Support and enhance file-based and system integrations, including SFTP processes, batch jobs, and data exchanges that power our clients’ operations.
Contribute to meaningful projects and process improvements that increase efficiency, reduce risk, and elevate service delivery.
Communicate clearly and confidently with both technical and non-technical audiences, translating issues into solutions and progress into results.