Technical Account Support Specialist

Sinclair Broadcast Group•Hunt Valley, MD

11h•$82,400 - $103,000•Onsite

About The Position

We’re looking for an experienced Technical Account Specialist to manage our Sinclair, Inc. key digital account business. You will own the technical relationship with our clients and play a key role in ensuring clients grow within the Compulse platform and get the most value from our services. This candidate needs to be able to work cross-functionally with Sales, Product/Engineering and Operations. This position reports into the Assistant Vice-President, Customer Service Operations.

Requirements

Bachelor’s Degree in related field
3+ years of experience working with a DSP and familiarity setting up deals in a DSP
3+ years in a client facing role
Experience with Xandr, GroundTruth, Beeswax, and Yahoo! DSPs
Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities
Experience collaborating across teams both domestic and international
Strong knowledge of the overall ad tech landscape
High level of proficiency with MS Excel
Excellent communication, analytical and problem-solving skills

Nice To Haves

Familiarity with the Over-The-Top content environment preferred
In depth knowledge of measurement and attribution vendors such as TVSquared

Responsibilities

Serve as a technical expert on key accounts utilizing various Programmatic Demand Side Platforms within the OTT, Display & Video and Geofencing environments.
Must be comfortable communicating with clients on all platform levels (phone, email, etc.)
Responsible for communicating technical issues and solutions to internal stakeholders and clients on a necessary basis regarding programmatic campaign setups errors or best practices.
Must be able to understand and communicate advanced platform and technical concepts to non-technical stakeholders.
Be a key point of contact for technical escalations to engineering/product/operation teams and see issues through to a timely resolution.
Partner with Sales, Account Management, Product/Engineering and Operations to execute strategy and address client technical needs. Be a team player.
Must have high proficiency in reporting and be able to interpret analytics to monitor campaign performance and be able to report metrics to sales leads and clients
Educate Sinclair, Inc sales teams on Compulse advertising offerings
Must be comfortable training and mentoring other members of the account management team