Technical Account Manager

Nextdeavor • Lehi, UT

1d • Onsite

About The Position

You will act as the primary technical and strategic partner for large enterprise customers, ensuring they realize value from their marketing technology investments. You will work across technical and executive stakeholders—developers, analysts, managers, and VPs—to drive adoption, optimize performance, and manage critical issues. This is an Onsite role based in Lehi, UT, with a standard full-time schedule (40 hours/week).

Requirements

• Bachelor's degree in a related technical field or equivalent experience
• At least 7 years of full-time experience in consultative, development, customer support, or related roles in marketing technology
• Strong written and verbal communication skills in English
• Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
• Customer-facing experience on enterprise projects with familiarity in one or more: Java, SQL, JavaScript, AngularJS, jQuery, CSS, REST, XML, web-server technologies
• Competency in analytical problem solving, cross-functional collaboration, project management, and strategic insight
• Technical experience or familiarity with Adobe Experience Manager (AEM), GenStudio, and Workfront

Nice To Haves

• Proficiency in additional spoken languages

Responsibilities

• Serve as the central point of contact to ensure high levels of customer satisfaction
• Maintain regular communication with external and internal teams and manage expectations
• Engage with Director- and VP-level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimize product performance and customer adoption
• Lead customers through complex environment changes and upgrades
• Supervise management of technical critical issues and customer concerns
• Share proactive notifications and recommendations about upcoming releases and potential impact
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables, and guidelines
• Continually develop both technical and soft skills

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior