Technical Account Manager

AlertMedia • Austin, TX

8h • Remote

About The Position

AlertMedia is seeking an impactful Technical Account Manager to join its Customer Success (CS) team and support its customer base. This role operates within the Technical Solutions team, serving as a liaison between Customer Success, Development, and Product. The primary focus is on consulting Customer Success Managers (CSMs) and customers regarding technical integrations, import configuration, troubleshooting, and ongoing support. Additionally, the Technical Solutions team is responsible for driving internal process improvements, maintaining documentation, and providing product feedback and enablement. As one of the nation's fastest-growing software companies, AlertMedia is committed to attracting top talent to sustain its rapid growth.

Requirements

• 3-5 years in a customer-facing technical role
• Experience managing enterprise or mid-market accounts
• Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP)
• Ability to read logs, debug issues, and translate technical problems into business impact
• Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
• Strong organizational skills and ability to manage multiple pipelines and priorities
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally
• Ability and desire to work in a fast-paced, technically challenging environment
• Existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Responsibilities

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how AlertMedia's solutions support them.
• Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
• Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.
• Monitor and report on account health, usage metrics, and support trends.

Benefits

• Competitive base salary
• Company-wide bonus program
• Generous and flexible time off
• Parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
• 401K with generous company match
• Amazing rewards and incentives
• Commitment to community service with opportunities to give back
• Ongoing career development opportunities through our Learning & Development team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed