Technical Account Manager

Acrisure•New York, NY

7d•$80,000 - $90,000•Onsite

About The Position

Acrisure is seeking a Technical Account Manager to support and grow strategic client partnerships across the Vave API product suite. This role will work closely with the Head of Distribution, underwriting teams, analytics teams, and technology partners to ensure successful product integration, client engagement, and ongoing business growth. The Technical Account Manager will serve as a primary point of contact for clients, supporting both business and technical discussions while helping partners maximize the value of Vave’s underwriting and API capabilities. This role combines client relationship management, technical troubleshooting, project coordination, analytics collaboration, and API product expertise. This position is ideal for someone with a technical and analytical background who enjoys working directly with clients, solving problems, and collaborating cross-functionally to improve products, processes, and client experience.

Requirements

Degree in an analytical discipline such as Mathematics, Science, Engineering, Economics, or related field required
Proficiency with SQL query language required
Strong Excel skills required
Knowledge of REST APIs required
Ability to communicate effectively with both technical and business stakeholders
Experience managing multiple projects and priorities simultaneously
Client-facing experience or interest in client relationship management beneficial
Experience with API testing tools such as Postman beneficial
Additional programming language experience beneficial
US Property insurance experience highly beneficial
Analytical mindset with strong problem-solving capabilities
Ability to work collaboratively within cross-functional teams
High attention to detail and ability to work within deadlines

Nice To Haves

Experience with API testing tools such as Postman beneficial
Additional programming language experience beneficial
US Property insurance experience highly beneficial

Responsibilities

Serve as a primary point of contact between Vave product partners and internal underwriting, analytics, and technology teams
Support successful onboarding, integration, and ongoing management of Vave API products and partnerships
Communicate client feedback, product insights, and enhancement opportunities to internal stakeholders
Develop and track measurable KPIs related to client growth, product adoption, and operational performance
Become a subject matter expert in Vave underwriting products and API functionality
Support client troubleshooting activities and resolve business-as-usual technical issues in a timely manner
Work directly with client technical teams to investigate issues, answer questions, and perform manual data analysis or overrides using SQL
Collaborate with product, analytics, and development teams to improve functionality, automate processes, and enhance the client experience
Share underwriting insights, portfolio analytics, and reporting with clients when appropriate
Facilitate training and support for client teams across multiple time zones
Support multiple concurrent projects and initiatives in a fast paced environment
Perform additional duties and projects as assigned