Technical Account Manager

Nexus Cognitive Technologies•Charlotte, NC

17h•Onsite

About The Position

This role is the customer-embedded technical counterpart at one of NX1's flagship enterprise accounts. You will be the architect the customer's technical organization knows by name, the technical advisor they trust to navigate the daily reality of running NX1 inside their environment, and the NX1 voice in their architecture reviews, design discussions, and platform decisions. The role is structured roughly 70% solution architecture and technical advisory + 30% TAM-flavored work (customer-side advisory, internal coordination across NX1, escalation routing, technical relationship craft across the customer's engineering org). The 70% is the center of gravity, with credibility earned through technical depth. The 30% is the connective tissue that ensures NX1 has a coherent technical voice at the customer. You will be shaping what "TAM" means at NX1.

Requirements

10–16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent.
At least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system) — you know what it means to be a vendor inside another organization's culture for 12+ months.
Hands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka — at scale.
Track record of being the customer's technical go-to person at a prior vendor engagement — named examples of "the customer's senior architects asked for me by name on this kind of problem".
Strong written technical communication — design memos, architecture decision records, exec briefs that hold up to senior technical review.
Willingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at 80%+ cadence for the WF deployment.
For deployments at large banks: deep familiarity with bank IT culture and governance (risk and control frameworks, TPRM, change management, audit cycles).

Nice To Haves

Prior background as a Forward Deployed Engineer at Palantir, Resident SA at Databricks, Principal SA at Snowflake/Confluent, or Customer Engineer at a top data platform vendor.
Open-source contributions in NX1 stack components (Iceberg, Spark, Trino, Airflow).
Conference presence at Subsurface, Trino Summit, Airflow Summit, Data + AI Summit.

Responsibilities

Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forums.
Hold architectural credibility with the customer's senior engineers, architects, and platform team.
Translate between the customer's technical reality and NX1's engineering team — escalations, design clarifications, roadmap requests — without losing fidelity in either direction.
Read design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriously.
Provide technical context that informs but does not replace the work of the Principal SA (when one is deployed at the same account) and the FDEM (when an engagement is active).
Own the NX1-side technical context for each account you cover — keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technically.
Route customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneck.
Maintain working relationships with the customer's technical middle layer — senior ICs, tech leads, engineering managers — not just the architecture leadership.
Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motion.
Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence.