Technical Account Manager
About The Position
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
Requirements
- 1+ years in a client-facing technical support or service role (2+ years preferred), ideally within a SaaS environment.
- Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences.
- Proven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesse.
- Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively.
Nice To Haves
- Project management or coordination experience preferred, with the ability to manage timelines, milestones, and shifting priorities effectively.
- Experience with basic SQL, APIs, or Microsoft Office Suite is a plus, but curiosity and adaptability matter most.
Responsibilities
- Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals.
- Assist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platform.
- Translate complex product capabilities into clear, actionable solutions, helping clients gain more value from their software investment.
- Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results.
- Serve as a responsive, proactive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholders.
- Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing.
Benefits
- performance bonus
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
