Technical Account Manager

Acclaim•Orlando, FL

About The Position

Acclaim is seeking a highly skilled Technical Account Manager to join our team, serving as a trusted advisor to our clients by providing strategic guidance and technical expertise to maximize the value of our solutions. We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!

Requirements

5–10 years experience in customer-facing technical roles such as Solutions Consultant, Account Manager, Customer Success Manager.
Experience with enterprise SaaS, AI platforms, conversational AI, contact center technologies, or automation solutions.
Experience managing large enterprise stakeholders.
Familiarity with AI/ML or conversational AI systems (LLMs, NLU, voice bots, etc.).
Understanding of contact center systems (IVR, CRM, call routing, CCaaS platforms).
Ability to discuss technical architecture with IT teams while translating value to business leaders.
Comfortable reading technical documentation and working closely with engineering teams.

Nice To Haves

Strong preference for candidates with banking, fintech, or contact center technology exposure.

Responsibilities

Own the customer relationship after sale for enterprise clients (primarily banks).
Act as the primary strategic interface between customer stakeholders and internal teams (product, engineering, project management).
Ensure successful deployment, adoption, and expansion of AI voice agents.
Manage stakeholder alignment across IT, contact center, digital, compliance, and leadership.
Translate technical capabilities into business outcomes (cost reduction, containment rate, CX improvement).
Identify upsell and expansion opportunities within existing accounts.
Escalate issues internally and ensure cross-team coordination to resolve them.