Technical Account Manager, Okta (West Coast)

Okta•Los Angeles, CA

2d•$128,000 - $160,000•Hybrid

About The Position

The Technical Account Manager (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for some of our largest customers, focusing on strategic account alignment, hands-on prototyping, and broad deployment strategies to drive lasting success. This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. The Okta Platform secures identities across every part of the lifecycle. You will work across both core workforce solutions and developer-focused identity integrations, including Identity & Access Management (IAM), Identity Governance & Administration (IGA), Privileged Access Management (PAM), Identity Threat Detection & Response (ITDR), and Customer Identity (CIAM) & Developer Tools.

Requirements

5+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Technical Consultant, Solution Architect, or Product Manager.
3+ years in identity and access management (SSO, MFA, lifecycle management, or security best practices).
BA/BS/MS in Computer Science, Information Technology, or related discipline (or equivalent experience).
Deep, practical understanding of modern identity federation and access control protocols, specifically OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, and WS-Federation.
Hands-on experience working with REST APIs and API development platforms like Postman to test endpoints and demonstrate programmatic workflows.
Ability to read, modify, or build simple front-end or back-end applications (e.g., HTML/JS, Node.js, Python) to demonstrate authentication routing (public vs. protected routes) and group-based access control using the Okta Sign-In Widget or Okta Auth JS.
Experience integrating SaaS platforms (Salesforce, Workday, Box, Office 365) using SAML SSO, SCIM, and automated lifecycle management (provisioning/deprovisioning).
Familiarity with Adaptive MFA policies, behavioral analysis, and syslog monitoring for security insights (SIEM integrations).
Excellent communication skills, capable of translating complex technical topics into actionable insights for both developer teams and CxO-level executives.
Comfortable performing live technical demonstrations, troubleshooting sessions, and whiteboarding architecture.
Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries.

Nice To Haves

Okta Certified, CISSP, or equivalent certifications preferred.

Responsibilities

Build deep, long-lasting relationships with customers as their go-to technical advisor and primary point of contact.
Masterfully apply technical expertise to solve complex problems, design sophisticated solutions, and influence customer identity strategies.
Collaborate with customers to design identity strategies aligned with their business objectives and expanded security posture.
Build lightweight Proofs of Concept (PoCs), configure test environments (e.g., Salesforce developer tenants), and conduct live technical walkthroughs (such as custom login flows, SAML/OIDC integrations, and Adaptive MFA mobile policies).
Utilize tools like Postman to test, validate, and demonstrate Okta REST APIs (executing CRUD operations for user and group management).
Dissect multi-faceted technical issues, proactively identify risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering.
Advocate for customer needs within cross-functional Okta teams while supporting policies in the best interest of the company.
Provide best practices, workshops, and technical enablement for customer architects and technical leads.
Generate repeatable technical assets, code snippets, and strategy guides for the global TAM team.
Mentor peers, upskilling team capability with a focus on deep technical development.