Technical Account Manager: Coatings & Construction: East Region

IMCD Group B.V.

6d•Hybrid

About The Position

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge. This position is located in the East Region, specifically Central Indiana, Central Ohio, and Southern West Virginia.

Requirements

Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.
Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.
Strong technical aptitude in relevant products/industry.
Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.
Problem solving and analytical skills.
Relationship management and interpersonal skills.
Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
Strong time management skills and the ability to prioritize work.

Nice To Haves

Experience selling chemical or technical products.
Experience with distribution sales.
Experience with Salesforce.

Responsibilities

Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
Conduct frequent planned visits, interacting on a recurrent basis with key customers.
Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
Act as a conduit for customer feedback, relaying insights to development teams to improve products.
Educate clients on effective product usage, often through dedicated training sessions.
Grows earnings per designated sales goals.