Technical Applications Specialist (East Region)

Abbott • Jersey City, NJ

6d • $61,300 - $122,700 • Remote

About The Position

This is a remote position for a Technical Applications Specialist in the East Region. The role involves providing primary support to Abbott Diagnostics Division (ADD) customers and field personnel for complex instruments, focusing on onsite integration, assay training, and troubleshooting. The specialist will serve as a key resource for resolving instrument and reagent issues, documenting information in the complaint handling system, and leading complex integrations at customer sites. Responsibilities include conducting customer needs assessments, managing integration processes, providing onsite training, documenting complaints, and acting as a Subject Matter Expert (SME) for internal teams. The role requires maintaining technical proficiency, adhering to work processes and safety guidelines, and managing projects to align with organizational priorities. It is a high visibility role influencing customer satisfaction, operating independently with broad discretion, and driving CAPA effectiveness through accurate documentation and resolution of customer concerns.

Requirements

• Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields
• Two (2) years’ experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products
• Must currently live in the East Region area.
• Must have a Valid Driver’s License.

Nice To Haves

• Preferably live in Massachusetts, New Jersey, New York or West Virginia.
• Bachelor's Degree in Medical Technology
• Four (4) years’ experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory.

Responsibilities

• Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
• Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
• Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
• Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
• Provide onsite operations training to customers.
• Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
• Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
• Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
• Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies.
• Provide feedback on new product performance and customer usability to drive design improvements.
• Support account management in critical situations, collaborating across sales and service teams.
• Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards.
• Manage project, time, and customer accounts to align with organizational priorities and sales objectives.
• Upholds integrity and transparency in all customer and internal interactions.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Relocation assistance is not authorized for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level