Field Technical Support – Construction Sealants & Coatings

Momentive • Waterford, MI

3d • Hybrid

About The Position

Working under the direction of the Lab Manager, oversee the day-to-day activity associated with the Construction Sealants Application Development Center testing, databasing, reporting and subsequent customer interaction. Support and collaborate with North American sales team to help grow sales and profitability in Insulating Glass, OEM manufacturing, Structural Glazing, Weatherseal, Roofcoat, Air-Water Barrier and Architectural Coatings segments through technical product-positioning and specification activities. Role includes external interaction with authorized distributors, direct customers, industry specification associates and trade associations. Responsive on-site project and technical support for both pre-construction and active construction project needs primarily within NAM with some limited activity in Mexico. Collaborate with Sales, Marketing, Product Management and Technology (R&D) to support technical needs within their functional area. This includes the creation of technical literature and support of New-Product-Introduction projects. Active participation in assigned trade organizations, symposia and conferences (ASTM, ABAA, FGIA, etc.) with the objective to help develop and execute strategies that represent, safeguard and promote MPM interests. Gather market competitive intelligence including new technologies, market trends, customer needs, IP opportunities and champion efforts to capitalize on opportunity by communicating and collaborating with MPM team associates in a timely and efficient manner. Prepare and deliver technical presentations to specification base; Architects, Consultants, SCIPs and property owner/managers. Write technical content for promotional materials for use to educate customers and marketplace and assist marketing communications to deliver professional, scientifically based presentations. Interface with function teams and outside agencies to arrange for product testing to attain various industry certifications and performance test requirements for product differentiation and competitive advantage. Create content and execute internal and external customer training programs, application procedure development, technical literature content creation, issue investigation and timely resolution. Identify and create procedures, tools, literature and other technical concepts to support sales growth in segments. Collaborate with Marketing and R&D on development of new product concepts based on market analysis/needs, customer input and competitive product review/analysis. Support NPIs, customer trials and tests, and additional ad-hoc activities as necessary. This position may require travel including overnight travel with estimated 25% of time.

Requirements

• Bachelor’s degree in Engineering or Materials Science.
• Strong organization skills with ability to manage multiple assignments simultaneously.
• Ability to operate in a cross-functional team environment.
• Strong interpersonal skills.
• Excellent oral and written communication skills in English.
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.
• Proficiency in web-based and mobile applications.
• Self-motivated individual with a high level of creativity and technical interest.
• Ability to work independently and in a matrix team environment.
• Ability to travel including overnight travel with estimated travel 35% of time.

Nice To Haves

• Bachelor’s or Master’s degree in Architectural Engineering, Architecture, Building Sciences, Materials Science, or a related discipline.
• Technically oriented individual with interest in the commercial construction industry.
• Individual must be able to and have a comfort level to visit job site and factory settings for on-site support activity including roof-level work.
• Spanish and/or French fluency.

Responsibilities

• Support and collaborate with North American sales team to help grow sales and profitability in Insulating Glass, OEM manufacturing, Structural Glazing, Weatherseal, Roofcoat, Air-Water Barrier and Architectural Coatings segments through technical product-positioning and specification activities.
• Provide external interaction with authorized distributors, direct customers, industry specification associates and trade associations.
• Offer responsive on-site project and technical support for both pre-construction and active construction project needs primarily within NAM with some limited activity in Mexico.
• Collaborate with Sales, Marketing, Product Management and Technology (R&D) to support technical needs within their functional area, including the creation of technical literature and support of New-Product-Introduction projects.
• Actively participate in assigned trade organizations, symposia and conferences (ASTM, ABAA, FGIA, etc.) to help develop and execute strategies that represent, safeguard and promote MPM interests.
• Gather market competitive intelligence including new technologies, market trends, customer needs, IP opportunities and champion efforts to capitalize on opportunity by communicating and collaborating with MPM team associates.
• Prepare and deliver technical presentations to the specification base (Architects, Consultants, SCIPs and property owner/managers).
• Write technical content for promotional materials to educate customers and the marketplace, and assist marketing communications to deliver professional, scientifically based presentations.
• Interface with function teams and outside agencies to arrange for product testing to attain various industry certifications and performance test requirements for product differentiation and competitive advantage.
• Create content and execute internal and external customer training programs, application procedure development, technical literature content creation, issue investigation and timely resolution.
• Identify and create procedures, tools, literature and other technical concepts to support sales growth in segments.
• Collaborate with Marketing and R&D on development of new product concepts based on market analysis/needs, customer input and competitive product review/analysis.
• Support NPIs, customer trials and tests, and additional ad-hoc activities as necessary.

Benefits

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
• Short term disability with 100% base salary coverage.
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
• 25 days of Paid Time Off (PTO) plus paid holidays.
• Additional time off with years of service.
• 401k savings plan with 5% employer match plus additional contribution based on years of service.
• Student debt pay-off program.
• Professional development programs and courses.
• Wellness programs and financial education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level