Technical Account Manager, German Speaking

Virtuozzo

3d•Remote

About The Position

Virtuozzo is seeking a technically proficient, German-speaking Technical Account Manager to collaborate closely with strategic clients operating complex, business-critical infrastructures. This role transcends traditional technical support or license administration, focusing instead on acting as a trusted technical partner. The Technical Account Manager will gain a deep understanding of customer infrastructures, operational priorities, architectures, risks, and future plans to enhance system stability, mitigate operational risks, and maximize value from Virtuozzo technologies. The position emphasizes proactive engagement, combining technical analysis, customer guidance, incident coordination, infrastructure reviews, upgrade planning, reporting, and cross-functional collaboration with support, engineering, product, and business teams.

Requirements

Strong experience in a technically demanding customer-facing role, such as Technical Account Management, infrastructure consulting, solutions architecture, technical customer success, senior support engineering, or service delivery.
Professional fluency in German and English, with the ability to lead technical discussions and prepare clear written reports in both languages.
Strong knowledge of Linux-based infrastructure and enterprise or service-provider environments.
Good understanding of virtualization, cloud infrastructure, networking, storage, clustering, high availability, and distributed systems.
Experience working with production environments where uptime, performance, stability, and risk management are critical.
Experience coordinating escalations and working across support, engineering, product, and operations teams.
Understanding of incident management, root cause analysis, upgrade planning, change management, and problem prevention.
Strong analytical skills and the ability to identify patterns across incidents, alerts, configurations, and operational data.
Confidence communicating with both highly technical specialists and senior customer stakeholders.
Strong ownership, organization, prioritization, and follow-through.
Ability to document work clearly and provide structured, consistent reporting.
A proactive mindset and genuine interest in improving customer infrastructure rather than only resolving individual issues.

Nice To Haves

Experience with Virtuozzo, OpenVZ, KVM, Kubernetes, OpenStack, VMware, or comparable infrastructure platforms.
RedHat or any similar certification is a plus.
Experience supporting hosting providers, cloud service providers, managed service providers, telecom companies, or enterprise infrastructure teams.
Knowledge of infrastructure monitoring, capacity planning, performance analysis, and availability management.
Experience calculating or demonstrating the business value of technical work, such as prevented downtime, reduced risk, improved performance, or operational savings.

Responsibilities

Build trusted technical relationships with German-speaking customers and serve as their primary technical point of coordination.
Develop a comprehensive understanding of each customer’s infrastructure, architecture, operational model, technical risks, and business priorities.
Conduct regular platform health checks, infrastructure reviews, and proactive risk assessments.
Identify potential stability, performance, scalability, and configuration issues before they escalate into critical incidents.
Provide technical and architectural recommendations tailored to customer environments and future needs.
Coordinate complex technical issues across support, engineering, product, and operations teams.
Take ownership of escalations, ensuring clear communication, appropriate prioritization, and consistent follow-up.
Support customers with upgrade planning, readiness assessments, pre-checks, risk analysis, and post-upgrade verification.
Review alerts, incidents, recurring problems, and operational trends to identify areas for improvement.
Contribute to root cause analysis and ensure the clear definition and follow-through of corrective and preventive actions.
Prepare structured reports detailing customer activity, technical risks, system health, incidents, recommendations, and completed actions.
Track time spent across agreed TAM service categories, including health checks, upgrades, incident follow-up, reporting, architecture reviews, and proactive technical initiatives.
Demonstrate the measurable value delivered to customers through improved stability, reduced risk, prevented downtime, and more efficient infrastructure operations.
Adapt activities to the customer’s contracted TAM service level and agreed scope of engagement.
Maintain clear documentation of customer environments, actions, decisions, risks, and recommendations.
Represent the customer internally while also helping customers understand technical limitations, priorities, dependencies, and best practices.