Technical Account Manager (German speaker)

Claroty

3d • Remote

About The Position

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Requirements

• 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
• Full professional proficiency in English and German (written and spoken) is a must.
• Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
• Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
• Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
• Solid understanding of cybersecurity principles and secure network architecture.
• CCNA and/or CCNP certification is a strong plus.
• Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
• Customer-centric mindset with the ability to build trusted, long-term partnerships.
• Willingness to travel up to 30%.

Responsibilities

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
• Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
• Proactively identify risks, gaps, and opportunities for improvement across customer environments.
• Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
• Support escalations and complex technical scenarios in partnership with Support and R&D teams.
• Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
• Travel up to 30% to support on-site engagements, workshops, and strategic meetings.

Benefits

• Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed