Technical Account Manager, Southeast

Wiz, Inc.

3d•$103,000 - $141,000

About The Position

The Technical Account Manager (TAM) plans and executes strategies to drive customer adoption and use of the Wiz platform. The role provides strategic and technical guidance throughout the customer journey, from onboarding and operationalization through renewal and expansion. It requires technical expertise and strong customer-facing skills to address customer needs and coordinate with Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience. The TAM serves as a trusted product and cloud-security advisor, guiding customers through platform deployment, configuration, and operationalization. The role manages customer relationships and adoption plans, tracks business outcomes and customer health, communicates progress to stakeholders, and represents customer needs internally. TAMs also contribute to improving and scaling Wiz’s TAM organization and processes.

Requirements

5–8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
Bachelor of Science in Computer Science, Engineering, or a similar field, or equivalent experience.
Ability and willingness to navigate ambiguous responsibilities and contribute to refining the TAM motion.
Strong understanding of cloud services and architecture for at least one cloud service provider: AWS, GCP, Azure, or OCI.
Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
Familiarity with container technologies such as Docker and Kubernetes and their security considerations.
Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code, and version control systems.
Familiarity with Linux and Windows operating-system concepts and runtime sensing.
Strong problem-solving skills, including troubleshooting complex technical issues and driving resolution across internal and external organizations.
Ability and willingness to continuously learn emerging cloud and security technologies.
Proven track record managing a book of business with 5–10+ customers.
Proven ability to build and maintain enterprise-client relationships, drive customer outcomes, and exceed performance targets.
Ability and willingness to continuously enable customers on the Wiz platform and help solve problems of varying complexity.
Willingness to support customers across communication channels and platforms, including Slack, email, and support tickets.
Ability to use data and systems such as CRM and log-analysis tools to monitor customer health and identify trends for success and retention initiatives.
Excellent communication and interpersonal skills, including the ability to engage stakeholders at all organizational levels.
Legal right to work in the country where the role is based without visa sponsorship; the role does not offer visa sponsorship.

Nice To Haves

Experience supporting a cloud or cloud-security product.
A cloud service provider certification, such as Certified Solutions Architect or Certified DevOps Engineer.
A security certification or experience helping organizations address cloud-security challenges.

Responsibilities

Serve as a trusted technical advisor and Wiz product and cloud-security expert throughout customers’ use of the platform.
Guide customers through deployment, configuration, and operationalization using best practices and cloud-security expertise.
Act as the primary technical contact for a book of customers, resolving questions and issues through email, meetings, Slack, and support tickets.
Monitor emerging cloud-security threats and stay current on Wiz features and functionality.
Help customers develop measurable success plans aligned with security and compliance objectives.
Lead customers toward adoption and value realization, including excellence in cloud, code, and runtime security risk management.
Use knowledge of the Wiz platform to accelerate customer success and business value.
Assist customers in project-managing adoption and operationalization across business units and stakeholders.
Resolve people, process, and technology issues that block adoption, coordinating with internal and external parties.
Track customer progress toward business goals and realization of value through Wiz.
Report progress and results to Wiz and customer stakeholders through executive-friendly communications, QBRs, and executive briefings.
Document and represent customer needs to internal Wiz stakeholders.
Capture feature requests and adoption blockers, and work with Product and Engineering to determine priorities and alternative solutions.
Manage a book of up to 15 customers, depending on size and complexity, and support revenue objectives.
Identify expansion opportunities and assist with renewals in partnership with Sales and Renewals teams.
Drive utilization and adoption targets and identify, document, and act on customer risks such as satisfaction, churn, renewal, and tenant health.
Build relationships with customer contacts from C-level executives to practitioners, understand sentiment, and advance Wiz objectives.
Improve and scale the TAM organization and motion, including developing documentation, mentoring associate TAMs, and building technical subject-matter expertise.
Partner with internal teams to improve processes.
Continuously develop cloud-security domain expertise and remain informed about emerging threats.