Technical Account Manager (US/CA)

Fairphone • Greendale, WI

6h • Remote

About The Position

The Technical Account Manager (TAM) is part of the (technical) Market Readiness Team in the Product department and is responsible for managing the technical relationship between Fairphone and mobile carriers in North America. This role plays a central part in establishing the technical onboarding strategy, aligning telecom technical requirements, driving the product and software certification / approval process, and supporting long-term technical success throughout the product lifecycle. The TAM acts as the main point of contact for operator technical stakeholders and ensures internal alignment across Engineering, PLM, QA, and Product Management functions to fulfil or negotiate how partner requirements are implemented.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience.
• Solid experience in a Technical Account Manager, Field Engineer, or Carrier Engineering role with a minimum of 5 years of experience in a similar position, working closely with North American carriers onboarding connected products, preferably smartphones.
• Familiarity with Android OS, GMS certification, and operator software validation workflows.
• Background in working with mobile carriers, ideally within the smartphone or telecom industry.
• Experience in mobile device debugging, log collection, and issue replication.
• Strong understanding of mobile network technologies, smartphone architecture, and software release processes.
• Ability to manage technical discussions, timelines, and deliverables across departments and partner organizations.
• Strong organizational skills, attention to detail, and proactive problem-solving mindset.
• Ability to work independently and across time zones.
• The role requires strong cross-cultural communication and collaboration skills.

Nice To Haves

• Experience with At&t and T-Mobile is a plus.

Responsibilities

• Dedicated technical interface for telecom partners in dedicated regions, ensuring ongoing communication and alignment.
• Coordinate and document partner requirements, and ensure internal implementation planning across teams. This includes early reviews of PRDs in collaboration with product managers.
• Manage device onboarding processes, including testing, partner certification, and approval of new products and software updates.
• Collaborate with internal stakeholders to ensure timely delivery and resolution of issues raised by carriers, including Support and verification of network tests for the QA team in dedicated regions.
• Represent Fairphone in carrier workshops, technical meetings, and program reviews in support of other sales or operations functions.
• Maintain clear visibility on partner (requirement) roadmaps, timelines, and deliverables.
• Build and maintain strong technical relationships with assigned mobile carriers, mostly in North America.
• Define the most fitting technical onboarding strategy & timing to support product managers and sales account managers with time-to-market discussions.
• Ensure correct integration of technical requirements from carriers into Fairphone’s hardware and software development processes across the whole lifecycle of our products.
• Own and drive timely technical onboarding/carrier certification for both new devices and ongoing software updates during the product market lifecycle.
• Follow-through of software issues raised by operators to expedite resolution, including close collaboration with SW engineering and QA team, including hands-on field testing where needed.

Benefits

• Competitive salary aligned with market standards.
• Statutory paid annual leave, public holidays, and rest days in accordance with the labour law.
• Social benefits & contributions made by both employer and employee as required under the US law.
• Professional development opportunities for training, skill development, and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level