Technical Account Manager

Creative Force

2d • Remote

About The Position

At Creative Force, we work with some of the world's biggest brands and retailers. Our customers operate at scale, move fast, and rely on our platform to power complex creative workflows across teams, regions, and markets. The Technical Account Manager will become the trusted technical partner for our Enterprise customers throughout their entire journey with Creative Force. This role involves partnering with Sales during the pre-sales process to understand customer needs, design technical solutions, and demonstrate how Creative Force can solve complex workflow challenges. The role also includes guiding customers through successful implementations by understanding their current setup, translating business needs into scalable workflows, and ensuring Creative Force delivers value. Post-implementation, the role continues to partner with customers to optimize their setup, solve technical challenges, advise on best practices, and maximize the value derived from Creative Force as their business evolves. This position requires working with multiple stakeholders, different systems, global teams, and solving complex problems within an Enterprise SaaS context. The role is part of a Customer Experience team focused on problem-solving, knowledge sharing, and continuous improvement.

Requirements

• Comfortable discussing technical details and concepts like integrations, APIs, cloud environments, and system architecture.
• Ability to explain complex concepts in a way that customers, commercial teams, and internal stakeholders can understand.
• A proactive approach to investigating problems, connecting dots, digging into workflows, and finding root causes.
• Experience with Enterprise SaaS.
• Ability to navigate multi-stakeholder implementations without a perfect playbook.
• Ability to stay sharp and organized across long project timelines.
• Comfortable leading customer conversations, setting direction, challenging assumptions, and helping teams make the right decisions.
• Ability to navigate multiple stakeholders, different priorities, regional differences, and changing requirements.
• Ability to ask the right questions in technical discovery calls, identify potential risks, and translate learnings into clear recommendations.
• Ability to adapt communication style to different stakeholders (technical, operations, commercial) without losing clarity and precision.
• Ability to project confidence even when working through details.
• High emotional intelligence.
• Ability to push back when needed, redirect when necessary, ask better questions, and guide customers toward solutions that solve their problems.
• Ability to say 'that's not the right approach' in a way that builds trust.
• Understanding that trust is built through honesty, curiosity, and a genuine care for helping people succeed.

Nice To Haves

• Preference for candidates based in France, Denmark, Poland, Germany or the Netherlands.

Responsibilities

• Partner with Sales during the pre-sales process to understand customer needs, design technical solutions, and demonstrate how Creative Force can solve complex workflow challenges.
• Guide customers through successful implementations by understanding their current setup, translating their business needs into scalable workflows, and ensuring Creative Force delivers real value.
• Continue partnering with customers long after go-live to help them optimize their setup, solve complex technical challenges, advise on best practices, and get the most out of Creative Force as their business evolves.
• Work with multiple stakeholders, different systems, and global teams to solve complex problems within an Enterprise SaaS context.
• Lead customer conversations, set direction, challenge assumptions, and help teams make the right decisions and move forward.
• Communicate complex technical concepts clearly to customers, commercial teams, and internal stakeholders.
• Investigate problems, connect dots, dig into workflows, and find root causes.
• Navigate multi-stakeholder implementations without a perfect playbook and stay sharp and organized across long project timelines.
• Adapt communication style to different stakeholders (technical, operations, commercial) while maintaining clarity and precision.
• Challenge customer thinking when necessary, redirect when needed, ask better questions, and guide customers toward effective solutions.
• Build trust through honesty, curiosity, and a genuine care for helping people succeed.

Benefits

• Fast-growing, exciting, and fun scaleup environment
• Multiple international Employer Awards based on employee reviews
• Flat and transparent organizational structure
• True work-life balance
• Collaborative international environment with colleagues across Europe and USA
• Opportunities to influence processes, strategy, and customer experience within a growing Technical Success function
• Vibrant work culture
• Company trips and events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed