Technical Account Manager
About The Position
We are looking for an experienced Technical Account Manager (TAM) to become a trusted technical advisor for our Enterprise customers. A TAM is a technical leader in complex analytics implementation projects and leads technical strategy for our Strategic and Enterprise accounts. TAMs guide customers through strategic and technical decisions and are responsible for scoping technical initiatives, leading and executing according to Sisense's best practices, and directly contributing to successful project deliveries. Sisense Field Engineering Services leads at the nexus of customer, product, and business impact. We lead our customers to successful deliveries, influence our product development, and grow our business through technology engagement. As a TAM on this team, you’ll be at that forefront, using your leadership and technical acumen to help customers derive immense value from our technology. Sisense customers use our technology to empower insights for thousands of users with high value dashboards and their own compelling products. Our largest and most strategic customers have complex implementations spread across multiple client stakeholders and products. This is an opportunity to lead client engagements across a variety of modern data technologies, applications, having an impact on the biggest and most interesting product deliveries.
Requirements
- 3-5 years of experience in a technical, customer facing role.
- Assisted or led complex technical software implementations or managed services, ideally in the cloud, data warehouse, and/or business intelligence space.
- Worked on the front lines with customers on a daily basis.
- Troubleshooted technical issues with a customer on web meetings.
- Analytical mind and hands on experience with data tools like those in Business Intelligence, Database Management, Analytics, or Integration.
- Created and delivered customized technical presentations and demonstrations to technical and non-technical audiences of all levels from stakeholders to executive sponsors.
- Familiar with analytics data modeling strategies and concepts.
- Proficient in SQL.
- Experience as a data modeler with analytical tools such as Sisense, Tableau, PowerBi etc.
- Proficiency in Linux.
- Comfortable with programming languages such as Python, Javascript, Java, C++, GO, etc. We primarily use JavaScript or Python.
- Experience with REST APIs.
- Intellectually curious. If you don’t know the answer, you’ll get it!
Nice To Haves
- Knowledge of Kubernetes and Docker.
- React, Next.js, Vue.js or any popular JavaScript frameworks.
- Hands-on experience with embedding software into another application.
- SSO methods such as SAML 2.0, OpenID Connect and JWT.
Responsibilities
- Guide customers through strategic and technical decisions.
- Scope technical initiatives.
- Lead and execute according to Sisense's best practices.
- Directly contribute to successful project deliveries.
- Own technical relationships with our elite customers.
- Lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices.
- Partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer.
Benefits
- A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
