Technical Account Manager (TAM)

SafeBreach

15d•$130,000 - $150,000•Remote

About The Position

SafeBreach is seeking a Technical Account Manager to serve as a trusted advisor to our large enterprise customers—driving value, adoption, and growth with our industry-leading exposure validation platform. In this role, you will manage enterprise relationships and deliver technical excellence independently while collaborating with global teams. SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.

Requirements

5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies
Strong experience with MITRE ATT&CK framework and detection engineering principles
Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools
Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV)
Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption
Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations
Clear, confident communicator with the ability to engage both technical teams and executive stakeholders
Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events.

Nice To Haves

Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
Experience working in a startup or rapidly scaling company environment
Industry certifications such as CISSP, OSCP, CEH, or similar security credentials

Responsibilities

Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup
Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers
Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication
Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies
Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues
Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience
Work independently during APAC business hours while maintaining alignment with global teams