Technical Account Manager (TAM)
Treasure AI•Los Altos, CA
•$157,000 - $165,000•Hybrid
About The Position
The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners. As Treasure AI evolves into an AI-native company where the CDP serves as the contextual data foundation powering AI agents and intelligent automation, the Technical Account Manager (TAM) plays a key role in guiding customers through this transformation. Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
- 5+ years of experience in technical consulting or solutions architecture
- Strong experience with: Data connectivity and ingestion architectures
- Strong experience with: Solution architecture and system design
- Strong experience with: Data engineering principles and practices
- Basic understanding of AdTech and MarTech ecosystems
- Advanced SQL knowledge and data modeling experience
- Experience with ETL/ELT processes and data pipeline design
- Strong technical documentation and communication skills
Nice To Haves
- Experience with Treasure Data or similar CDP platforms
- Advanced knowledge of marketing technology and advertising technology landscapes
- Expertise in one or more specialty areas: Advanced data modeling
- Expertise in one or more specialty areas: Machine learning and AI applications
- Expertise in one or more specialty areas: Real-time data processing
- Expertise in one or more specialty areas: Privacy and compliance architecture
- Familiarity with AI/LLM technologies such as prompt engineering, AI agent configuration, or conversational AI workflows
- Background in partner or customer-facing technical roles
- Experience with agile development methodologies
Responsibilities
- Be the technical authority for Treasure AI platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
- Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
- Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
- Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
- Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
- Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
- Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
- Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
- Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.
- Guide customers in adopting Treasure AI's AI-native tooling including Treasure Code (CLI/SDK), Treasure Studio, and the AI Agent Foundry to accelerate implementation workflows and enable AI-assisted operations.
- Support the design and deployment of AI agents (Audience Agents, Custom Agents) from POC through production, helping customers unlock value from Treasure Data's agentic capabilities.
- Identify opportunities within customer accounts to drive adoption of AI-powered features across Personalization, Engagement, and Creative AI Suites, contributing to AI Credit consumption growth.
- Leverage AI tools internally (Treasure Studio, Claude-powered skills) to accelerate technical discovery, solution design, and documentation modeling AI-native ways of working for the broader TAM organization.
Benefits
- Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
- Competitive compensation packages
- Company paid life insurance 3x salary
- Company paid short- and long-term disability coverage
- Retirement planning (401K) with 4% company match
- Restricted Stock Units (RSU)
- Flexible Time Off (FTO)
- Up to 26 weeks paid parental leave including a post-partum night nurse
- Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
