Technical Account Manager, DRAM Business Enablement

Samsung Semiconductor•San Jose, CA

5d•$163,000 - $253,000•Onsite

About The Position

Samsung Device Solutions America is seeking a Technical Account Manager, DRAM Business Enablement. This role involves managing customer selection of Samsung for DRAM-based memory solutions across various applications. The focus is on successful engineering engagement to drive the lead supplier position for design-in and qualification, encompassing technical program management, customer relationship management, and collaborative engineering debugging. The role requires interaction with multiple internal stakeholders to align with customer objectives and foster deeper engagement. Having held a related engineering role in the past as an Application Engineer is a plus. Having been a customer with deep technical interactions with a supplier is a plus. Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus. Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory). Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions. Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements. Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks. Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure. Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy Manage critical relationships with key customer decision makers Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement Communicate at various management levels

Requirements

Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
Familiar with DRAM memory design, Architecture or system architecture.
Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
Understanding of semiconductor manufacturing, fab processes and advanced package technology.
Familiar with system level operation including RAS, Memory Controller and memory PHY.
Solid experience with supporting DRAM memory products.
Prior experience in semiconductor technology, or memory field with customer facing responsibilities.
Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
Customer support experience for DRAM products.
Leadership skills for driving customer enablement strategies and debug activities.
Strong verbal and written communication skill.
Some travel required, both international and domestic. Approximately 1-2 times per year, subject to customer needs.

Nice To Haves

Held a related engineering role in the past as an Application Engineer.
Been a customer with deep technical interactions with a supplier.
In a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation.
Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
Fluency in Korean is a plus.

Responsibilities

Manage the customer selection of Samsung for DRAM-based memory solutions.
Drive the lead supplier position for design-in and qualification through successful engineering engagement.
Perform technical program management.
Manage customer relationships.
Conduct engineering debugging in a collaborative environment.
Interact with multiple internal stakeholders to maintain alignment with customer objectives.
Understand customer requirements for DRAM product design-in and work with Samsung HQ in Korea to provide solutions.
Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
Control and follow up on PCN (Product Change Notice).
Organize QTR (Quarterly Technical Review) and present roadmaps and market outlooks.
Develop subject matter expertise for first-line technical or operational issue resolution.
Synchronize with Samsung business teams to align Samsung's Technical strategy with business strategy.
Manage critical relationships with key customer decision makers.
Organize technical communication with customers for problem solving.
Help set up verification procedures and conditions for issue duplication and improvement.
Communicate at various management levels.