Technical Account Manager, DRAM Business Enablement

Samsung Semiconductor•San Jose, CA

5d•Onsite

About The Position

Samsung Device Solutions America is seeking a Technical Account Manager, DRAM Business Enablement. This role involves being a motivated self-starter to manage customer selection of Samsung for DRAM-based memory solutions across various applications. The focus is on successful engineering engagement to drive a lead supplier position for design-in and qualification, encompassing technical program management, customer relationship management, and engineering debugging in a collaborative setting. You will interact with multiple internal stakeholders to ensure alignment with customer objectives and foster deeper engagement and relationships. Experience in a related engineering role, such as an Application Engineer, or having been a customer with deep technical interactions with a supplier, or experience in chipset bring-up and debugging, technical problem-solving, system architecture, memory interface design and development, or platform validation are considered a plus.

Requirements

Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience OR Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience OR PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience.
Familiar with DRAM memory design, Architecture or system architecture.
Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
Understanding of semiconductor manufacturing, fab processes and advanced package technology.
Familiar with system level operation including RAS, Memory Controller and memory PHY.
Solid experience with supporting DRAM memory products.
Prior experience in semiconductor technology, or memory field with customer facing responsibilities.
Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
Customer support experience for DRAM products.
Leadership skills for driving customer enablement strategies and debug activities.
Strong verbal and written communication skill.

Nice To Haves

Having held a related engineering role in the past as an Application Engineer is a plus.
Having been a customer with deep technical interactions with a supplier is a plus.
Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.
Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
Fluency in Korean is a plus.

Responsibilities

Manage the customer selection of Samsung for DRAM-based memory solutions.
Drive the lead supplier position for design-in and qualification through successful engineering engagement.
Perform technical program management.
Manage customer relationships.
Conduct engineering debugging in a collaborative environment.
Interact with multiple internal stakeholders to maintain alignment with customer objectives.
Foster deeper engagement and relationships with customers.
Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
Control and follow up on PCN (Product Change Notice).
Organize QTR (Quarterly Technical Review) and present roadmaps and market outlooks.
Develop subject matter expertise for first-line technical or operational issue resolution.
Synchronize with Samsung business teams to ensure alignment between Samsung's Technical and business strategies.
Manage critical relationships with key customer decision makers.
Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development.
Organize technical communication with customers for problem-solving.
Help set up verification procedures and conditions for issue duplication and improvement.
Communicate at various management levels.