Technical Enablement, Senior Manager

Pantheon Systems, Inc

5d•$115,000 - $145,000•Hybrid

About The Position

Pantheon is seeking a Technical Enablement Sr. Manager to develop and deliver technical training for internal teams and content for agency partners. This role is at the intersection of instructional design, AI-assisted content creation, and cross-functional partnership, championing AI-powered enablement practices. The Technical Enablement Sr. Manager is responsible for technical confidence across the Pantheon ecosystem, helping teams ramp faster, adopt best practices, and deepen their knowledge of the Pantheon platform and modern web workflows. This individual will design systems and programs from the ground up and will be measured on outcomes. The role reports to the Director, Revenue Enablement and partners closely with Engineering, Product, Marketing, Sales, Customer Success, Services, and Partner leadership.

Requirements

5+ years in technical enablement, sales engineering, solutions consulting, or product training in a SaaS environment, with a track record of building programs that drove measurable field outcomes.
Demonstrated ability to translate complex technical concepts into field-ready content for non-technical audiences, with the credibility to influence cross-functional stakeholders without formal authority.
Experience building and managing technical certification programs, onboarding curricula, and blended learning experiences (live, eLearning, and just-in-time formats).
Working knowledge of instructional design methodologies and adult learning principles.
Comfort working with an enablement tech stack: LMS/LXP platforms, Salesforce, Gong, and AI-assisted authoring tools.
Demonstrated experience embedding AI tools into daily workflows and helping others do the same. You don't just use AI, you build the case for it, train others on it, and measure adoption.
Ability to develop deep platform expertise quickly is required.

Nice To Haves

Familiarity with web development platforms and modern web workflows is a plus.
Prior hands-on experience with Pantheon, WordPress, Drupal, or Next.js is a welcome bonus, not a prerequisite.

Responsibilities

Design, build, and maintain technical certification programs, onboarding curricula, and ongoing skill development tracks across Sales, Customer Success, Services, Support, and Partner teams.
Own the technical enablement curriculum lifecycle, from needs analysis and content design through delivery, iteration, and sunset, using established instructional design principles.
Develop and maintain a library of field-ready technical enablement assets: eLearning courses, playbooks, battle cards, objection handling guides, demo scripts, and case studies, using AI-assisted authoring tools to accelerate production quality.
Partner with Engineering, Product, and GTM teams to translate complex platform concepts, security, architecture, integrations, and new product releases, into field-ready content that drives immediate application.
Design and deliver demo excellence programs for Solutions Engineers, Account Executives, and Partner teams, including demo environment setup, scenario scripting, and live coaching.
Support pre-sales, post-sales and partner enablement by equipping BDRs, AEs, CS, Services, and partner managers with technical fluency programs that shorten sales cycles and increase conversion confidence.
Define and track enablement KPIs including time-to-productivity for new hires, content utilization rates, learner engagement scores, and field performance metrics (win rate, ramp speed, quota attainment).
Establish and maintain a structured feedback loop with field teams, collecting insights on content gaps, readiness challenges, and program effectiveness and act on that feedback on a regular cadence.
Use data and an AI feedback loop to continuously improve program effectiveness and communicate impact to stakeholders in quarterly business reviews.
Champion AI best practices across the organization, modeling how GTM teams can embed AI tools into daily work, not just occasional use.
Develop and scale AI adoption playbooks for GTM roles, measuring adoption rates and documenting workflow outcomes across teams.