Tech Writer

CACI • National Harbor, MD

5d

About The Position

CACI is seeking a Knowledge Analyst/Technical Writer to join its technical operations team on a contract supporting the Department of Homeland Security. The role provides Knowledge Management and technical writing support to share information and produce high-quality documentation that contributes to organizational success. The position reviews, updates, and organizes existing documentation and captures or supports the creation of new materials related to IT deployments and operational activities. It formats information for documented materials, email, websites, and other electronic access points, and ensures content is entered into the Knowledge Repository and remains current, understandable, and consistent with established guidelines. The role also gathers information, interviews Subject Matter Experts, and conducts research to communicate technical content clearly and effectively.

The Technical Writer works with Engineering, End User Support, and Service Desk teams and stakeholders to develop, maintain, review, and disseminate operational knowledge resources. Documentation may include process workflows, knowledge articles, troubleshooting guides, standard operating procedures, job aids, user guides, and user manuals. The role supports documentation quality-control and improvement activities, applicable standards and project constraints, performance metrics, and the creation and editing of graphic content.

CACI describes a culture of integrity and trust, with flexible time off and access to learning resources. The company offers competitive compensation, benefits, and learning and development opportunities. The proposed salary range is $59,600–$122,100; final pay may vary based on factors including location, contract labor categories and rates, experience, skills, education, and certifications.

Requirements

• Ability to obtain a DoD Security Clearance.
• Ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD); active EOD is preferred.
• Bachelor of Arts/Bachelor of Science or equivalent, plus 3 years of relevant experience.
• Previous experience working with IT operations and engineering support teams.
• Strong understanding of Knowledge Management and experience implementing methodologies such as Knowledge Centered Service (KCS).
• Experience developing and supporting Knowledge Management initiatives.
• Proficiency with SharePoint, Adobe Acrobat Pro, Microsoft PowerPoint, Word, Excel, and Visio, and a service management tool such as ServiceNow.
• Ability to interface with various disciplines and work independently.
• Excellent oral and written communication skills and ability to interface effectively with Subject Matter Experts and managers at all levels.
• Ability to prioritize tasks and projects, meet deadlines, and handle multiple requests simultaneously.

Nice To Haves

• Active Department of Homeland Security Entry on Duty (EOD).

Responsibilities

• Establish relationships with functional department Subject Matter Experts to promote awareness of Knowledge Management initiatives.
• Assist Engineering, End User Support (EUS), and Service Desk functional areas with knowledge sharing, including troubleshooting documentation and standard operating procedures.
• Work with stakeholders to translate technical content into documentation.
• Collect, organize, and maintain content for Knowledge Repositories.
• Disseminate knowledge resources.
• Develop and maintain program-specific documentation templates.
• Participate in establishing guidelines and standards for text and graphics.
• Organize, write, edit, and produce backend documentation, including process workflows, knowledge articles, standard operating procedures, job aids, user guides, and user manuals.
• Periodically review existing documentation and develop approaches for improvement.
• Understand products and services and translate complex information into clear, polished, engaging content for users.
• Coordinate and implement documentation quality-control activities, including peer and final reviews, editing for compliance, validation, and change verification.
• Ensure documentation complies with applicable specifications, standards, and project constraints.
• Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators.
• Support the creation and editing of graphic content for program documentation.
• Review, update, and organize existing documentation and support the creation of new materials related to IT deployments and operational activities.
• Format information for documented materials, email, websites, and other electronic access points, and ensure entry into the Knowledge Repository.
• Review content on an ongoing basis to ensure it is up to date, understandable, and consistent with established guidelines.
• Gather information, interview Subject Matter Experts, and conduct research to communicate technical content concisely and effectively.

Benefits

• Flexible time off benefit.
• Access to learning resources and learning and development opportunities.
• Competitive compensation.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level