Tech Writer

CACI International•National Harbor, MD

6d•$59,600 - $122,100

About The Position

CACI is seeking a Knowledge Analyst/Technical Writer to provide Knowledge Management and technical writing support to a technical operations team on a contract supporting the Department of Homeland Security. The role helps share information and produce high-quality documentation that supports organizational success. The writer reviews, updates, and organizes existing documentation and captures or develops new content related to IT deployments and operational activities. Information is formatted for documented materials, email, websites, and other electronic access points, and entered into the Knowledge Repository. The role also keeps content current, understandable, and aligned with established guidelines by reviewing it regularly and using available tools, resources, and contacts. Information is gathered through research and interviews with Subject Matter Experts to communicate technical content clearly and concisely. The position supports Engineering, End User Support, and Service Desk teams by creating and maintaining knowledge resources, including process workflows, knowledge articles, troubleshooting documentation, Standard Operating Procedures, job aids, user guides, and user manuals. It also supports quality control, documentation standards, metrics, and graphic content for program documentation.

Requirements

Ability to obtain a DoD Security Clearance.
Ability to obtain Department of Homeland Security Entry On Duty (EOD); active EOD is preferred.
B.A./B.S. or equivalent and 3 years of relevant experience.
Previous experience working with IT operations and engineering support teams.
Strong understanding of Knowledge Management and experience implementing methodologies such as Knowledge Centered Service (KCS).
Experience developing and supporting Knowledge Management initiatives.
Proficiency with SharePoint, Adobe Acrobat Pro, Microsoft PowerPoint, Word, Excel, and Visio, and a service management tool such as ServiceNow.
Ability to interface with various disciplines and work independently.
Excellent oral and written communication skills, including the ability to work effectively with Subject Matter Experts and managers at all levels.
Ability to prioritize tasks and projects to meet deadlines and handle multiple requests simultaneously.

Nice To Haves

Active Department of Homeland Security Entry On Duty (EOD).

Responsibilities

Establish relationships with functional department Subject Matter Experts to promote awareness of Knowledge Management initiatives.
Assist Engineering, End User Support, and Service Desk functional areas with knowledge sharing, including troubleshooting documentation and SOPs.
Work with stakeholders to translate technical content into documentation.
Collect, organize, and maintain content for Knowledge Repositories.
Disseminate knowledge resources.
Develop and maintain program-specific documentation templates.
Participate in establishing guidelines and standards for text and graphics.
Organize, write, edit, and produce documentation, including process workflows, knowledge articles, Standard Operating Procedures, job aids, user guides, and user manuals.
Periodically review existing documentation and develop approaches for improvement.
Learn about products and services and translate complex information into clear, polished, engaging content for users.
Coordinate and implement quality-control activities, including peer and final reviews, compliance editing, validation, and change verification.
Ensure documentation complies with applicable specifications, standards, and project constraints.
Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators.
Support creation and editing of graphic content for program documentation.
Gather information, interview Subject Matter Experts, and conduct research to communicate technical content effectively.
Review, update, organize, and maintain documentation and ensure its ongoing accuracy and accessibility across media and the Knowledge Repository.