Tech Support Specialist

Burlington School District•Burlington, VT

2d•Onsite

About The Position

The Burlington School District is seeking three individuals to fill their Tech Support Specialist positions. Tech Support Specialists provide a variety of IT support services to meet the needs of the school district. Primary responsibilities include servicing and supporting hardware (computers/laptops, Chromebooks, iPads), software applications, and associated equipment and services in the district schools. The ideal candidate will be a team player with a positive attitude, reliable transportation and good time management skills.

Requirements

High school diploma minimum.
Experience with Windows 10/11.
Familiar with MacOS.
Experience with mobile devices (Chromebook, iPad).
Experience with wired and wireless network technologies.
Experience with Mobile Device Management systems.
Familiar with display technologies- TVs, projectors, Interactive display.
Experience with Disk cloning or imaging systems.
Familiar with Google Workspace products- Gmail, Google Drive, etc.
Excellent communication, time-management, and organizational skills.
Ability to work with a minimum of supervision, and exhibit adaptability and flexibility.
Must be self-motivated and able to follow directions independently.
Positive, effective and professional customer service skills
Ability to support staff, students, community members, and colleagues with varying IT skill levels.
Proactive attitude in anticipating, finding, and solving problems.
A strong interest in supporting education.
Ability to lift and carry 50 pounds safely.

Nice To Haves

Associates degree or greater in a computer or information technology related field is highly preferred.

Responsibilities

Diagnose and troubleshoot hardware, network, and software problems.
Process tech support tickets and IT needs for district schools.
Install and upgrade hardware, operating systems, and software programs.
Communicate with end users during the support process.
Maintain user accounts and passwords for various services.
Maintain software and hardware inventories and IT support documentation.
Provide on-site, remote and phone support to multiple schools
Provide customer support through the district phone help desk.
Process warranty repair claims.
Interact with students to resolve issues with district issued devices.
Work with district staff and students to meet changing technology needs.
Collaborate with colleagues on the Tech Integration and Data Teams.
Communicate and operate as a professional support representative.
Participate in district computer services team meetings.
Monitor compliance with laws and district policy pertinent to technology use.
Perform other tasks or other responsibilities as assigned by the immediate supervisor or his/her designee.